Sales Supervisor - CF Pacific Center

Mackage; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading global outerwear company is seeking a Supervisor to enhance store performance and customer engagement in Vancouver. The role involves meeting sales targets, providing exceptional customer service, and supporting operational tasks. Ideal candidates will have retail experience and strong communication skills, with a passion for fashion.

Qualifications

• 1-2 years of experience in a store or customer service environment.
• Supervisor experience is a plus.
• Good understanding of fashion trends and experience in visual merchandising are assets.

Responsibilities

• Meet and exceed store sales and KPIs.
• Oversee daily operations in the absence of the Store Manager.
• Provide ongoing customer service and product training.

Skills

Customer Service

Sales

Communication

Problem Solving

Fashion Trends

Tools

Microsoft Office Suite

POS Systems

Job description

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down, and wools with luxury-forward design. This approach yields uncompromising construction, enveloping comfort, and signature silhouettes.

A global outerwear leader, Mackage is defined by a commitment to exceptional quality, purpose, and performance, with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons, and otherwise marginalized persons.

The Supervisor is responsible for continuously improving and developing specific management skills by taking ownership of responsibilities assigned (i.e., Customer Service, Merchandising, Operations, Training) by the management team.

What you'll do:

1. Meet and exceed store sales, KPIs, and personal targets.
2. Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer-centric environment, including product knowledge and excellent customer experience.
3. Ensure proactive client engagement leveraging CRM and growing the clientele database.
4. Provide ongoing customer service, operations, and product training while extending guidance and mentorship to the team.
5. Support all operational tasks front and back of house, including fulfillment, processing, and receiving inbound and outbound shipments, as well as maintaining store organization.
6. In the absence of the Store Manager and/or Assistant Manager, oversee daily operations, including opening and closing the store, updating reports, communicating effectively with HQ, executing visual merchandising responsibilities, and maintaining store standards.
7. Support the Store Manager and Assistant Store Manager in ensuring company standards and policies are followed, including integrity and loss prevention practices.

What you'll need:

1. 1-2 years of experience in a store or customer service environment.
2. Supervisor experience is a plus.
3. Excellent customer service, sales, and communication skills.
4. Positive attitude, professional appearance, and behavior.
5. Effective communication and basic problem-solving skills related to customer service.
6. Good understanding of fashion trends (asset).
7. Experience in visual merchandising (asset).
8. Knowledge of Microsoft Office Suite and POS systems.

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