Sales Specialist - TCL

action link; Toronto; On-site; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Performance incentives

Startup culture

Job summary

action link is seeking a Tech Support Specialist to keep clients and the team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding.

You will document solutions and help improve internal IT processes as we grow. The role suits someone who communicates clearly, stays organized, and thrives in a fast-moving startup.

Qualifications

• Experience in IT support, helpdesk, or troubleshooting roles.
• Strong organizational and problem-solving abilities.
• Clear communicator who can guide clients through basic tech processes.

Responsibilities

• Set up phones, devices, and email/accounts for clients.
• Troubleshoot basic issues (setup, connectivity, logins) and guide clients through fixes.
• Coordinate smooth handoffs across teams during client onboarding and offboarding.
• Maintain structured records of recurring issues and solutions to build playbooks.
• Suggest and implement improvements to make tech operations more efficient.

Job description

We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you.

The Role

As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.

Responsibilities

• Set up phones, devices, and email/accounts for clients.
• Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
• Coordinate smooth handoffs across teams during client onboarding and offboarding.
• Maintain structured records of recurring issues and solutions to build playbooks.
• Suggest and implement improvements to make tech operations more efficient.

Requirements

• Prior experience in IT support, helpdesk, or troubleshooting roles.
• Strong organizational and problem-solving skills.
• Clear communicator who can calmly guide clients through basic tech processes.
• Comfortable with occasional local travel.
• Adaptable and proactive in a fast-moving startup environment.

Nice to Have:

• Experience supporting small operational teams in startups or entrepreneurial settings.
• Background in both client-facing and internal support environments.
• Competitive hourly pay with performance incentives
• Flexible hours with consistent workflows
• Clear SOPs and support systems so you can execute with confidence