Sales Specialist

YMCA of Greater Toronto; Vaughan; On-site; CAD 46,000 - 56,000; Full time

Job summary

The YMCA of Greater Toronto is seeking a Sales Specialist to lead the sales desk, drive membership sales and renewals, and supervise staff and volunteers at the Vaughan centre.

You will handle customer interactions, assist with budgets and supplies, and contribute to program delivery while upholding YMCA values. This is a 12-month contract with 37.5 weekly hours.

Qualifications

• Degree or Diploma in Business, Marketing or related area and/or related experience.
• Minimum 2 years sales and customer service experience.
• Leadership experience an asset.
• Excellent written communication skills.
• Well developed interpersonal and relationship-building skills.

Responsibilities

• Maintains YMCA standards and serves as a positive role model.
• Handles membership sales, accounts, and member concerns; monitors renewals.
• Coordinates sales and data to meet targets; delivers at the sales desk.
• Assists in budget development and supplies management.
• Recruits and develops volunteer teams within the department.
• Manages Membership Assistance Program interviews and reassessments.
• Performs daily banking and administrative support; tracks accounts receivable.

Skills

Sales experience

Customer service

Leadership

Interpersonal skills

Communication skills

Education

Degree or Diploma in Business/Marketing

Tools

CLASS

Raiser’s Edge

Job description

Salary Rate: $51,040 annually – Check out the YMCA’s total compensation package!

Location: The YMCA at The David Braley Vaughan Centre

Work Hours: 37.5 hours per week

Employment Type: Contract Full Time Salaried - 12 months (Existing Vacancy)

Number of Vacancies: 1

Anticipated Start Date: September 16, 2026

Deadline to Apply: September 7, 2026 at 5:00pm

Be the Spark!

Join our passionate Sales Specialist team and help us to achieve great things in our community!

The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor/Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.

In this role, you will:

• Maintains YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Adheres to Priority S.A.M. standards and EYE.
• Makes decisions and solves problems regarding membership sales functions, membership accounts, members’ concerns, and members’ behaviour.
• Responsible for coordinating and monitoring sales and renewals, including follow up on promotions and organizing data, to ensure sales and renewal targets are met or exceeded.
• Provides direct delivery at the Sales desk, modeling excellence in sales and service; utilizes EYE Role Model, 7 Steps of Selling Behaviour Grids and Coaching Techniques.
• Assists the Sales Supervisor with the development of the Sales supplies budget, monitors, maintains an adequate supply of all required printed materials, office supplies that are required for the departments use and function.
• Assists Supervisor in recruiting and developing effective volunteer teams within the department.
• Organizes and performs the Membership Assistance Program Interviews and Reassessments.
• Performs daily banking responsibilities such as cash outs, ensuring targets are met and/or exceeded. Provides administrative support to department and centre as required.
• Monitors Accounts Receivable, ensures follow-up on overdue accounts/members who are accessing the centre, ensures the completion of the weekly Centre Accounts Receivable reports, cancels overdue accounts with 2 or more rejected payments and recommends to finance which accounts need to be written off.
• Provides leadership and support as a member of the Centre’s senior staff team. Acts as an effective Service Leader as required.
• Participates in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives including the Core Service Functional Group.
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.
• Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
• Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Other duties as assigned.

You bring:

• Degree or Diploma in Business, Marketing or related area and/or related experience
• Minimum 2 years sales and customer service experience
• Leadership experience an asset
• Current CPR, First Aid and Healthy Child Development training an asset
• Previous philanthropy involvement; planning, storytelling, volunteerism an asset
• Experience with CLASS and Raiser’s Edge an asset
• Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
• Flexibility regarding assigned working hours, including days. evenings and weekends

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.