Sales Specialist

Ymca Gta; Toronto; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

YMCA of Greater Toronto is seeking a Sales Specialist to join the Sales Desk, leading member interactions and driving membership sales and renewals.

You will coach volunteers and staff, monitor accounts receivable and help deliver outstanding service to members and the community.

This full-time contract role requires flexibility for days, evenings and weekends, with a focus on safety, inclusion and the YMCA mission.

Qualifications

• Degree or Diploma in Business, Marketing or related area and/or related experience or equivalent experience
• Experience with CLASS and Raiser's Edge an asset
• Minimum 2 years sales and customer service experience
• Leadership experience an asset
• Previous philanthropy involvement; planning, storytelling, volunteerism an asset
• First Aid and CPR certification asset
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers
• Flexibility regarding assigned working hours, including days, evenings, and weekends
• Commitment to diversity, equity, inclusion and building a sense of belonging
• YMCA competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Responsibilities

• Maintain and deliver sales and renewals at the Sales Desk while upholding YMCA standards.
• Provide leadership and coaching to department volunteers and staff during duty periods.
• Deliver quality service to members and manage member concerns and accounts.
• Monitor Accounts Receivable and ensure timely follow-up on overdue payments.
• Assist in recruiting and developing effective volunteer teams within the department.
• Organize and conduct membership interviews and reassessments.
• Support budgeting for Sales supplies and ensure adequate materials are available.

Skills

Sales experience

Customer service

Leadership

Communication skills

Flexibility

Education

Business/Marketing degree or diploma

Tools

CLASS

Raiser's Edge

Job description

Job Category: Sales/Membership/Contact Centre

Requisition Number: SALES006505

• Posted : September 8, 2026
• Full-Time

Locations

Showing 1 location

McDonald Family YMCA Health & Fitness Centre
Toronto, ON M5V, CAN

Location: McDonald Family YMCA Health and Fitness Centre

Work Hours: 37.5 hours per week

Employment Type: Contract Full Time Salaried - 12 months (Existing Vacancy)

Number of Vacancies: 1

Anticipated Start Date: October 01, 2026

Deadline to Apply: September 22, 2026 at 5:00 pm

Be the Spark! Join our passionate Sales team and help us to achieve great things in our community!

The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor/Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.

In this role, you will:

Maintain YMCA standards and be a positive role model for our Mission, Vision, and Commitment to Service.

Make decisions and solve problems regarding membership sales functions, membership accounts, members' concerns, and members' behavior.

Coordinate and monitor sales and renewals, including follow up on promotions and organize data to ensure sales and renewal targets are met or exceeded.

Provide direct delivery at the Sales desk, model excellence in sales and service; utilize EYE Role Model, 7 Steps of Selling, Behavior Grids, and Coaching Techniques.

Assist the Sales Supervisor with the development of the Sales supplies budget, monitor, and maintain an adequate supply of all required printed materials, office supplies required for the department's use and function.

Assist Supervisor in recruiting and develop effective volunteer teams within the department.

Organize and perform the Membership Assistance Program Interviews and Reassessments.

Perform daily banking responsibilities such as cash outs, ensure targets are met and/or exceeded. Provide administrative support to the department and center as required.

Monitor Accounts Receivable, ensure follow-up on overdue accounts/members who are accessing the center, ensure the completion of the weekly Centre Accounts Receivable reports, cancel overdue accounts with 2 or more rejected payments and recommend to finance which accounts need to be written off.

Provide leadership and support as a member of the Center's senior staff team. Act as an effective Service Leader as required.

Participate in task groups, special assignments, and opportunities that further the Association's mission, vision, and strategic initiatives, including the Core Service Functional Group.

Perform other duties as assigned

You bring:

Degree or Diploma in Business, Marketing or related area and/or related experience or equivalent experience

Experience with CLASS and Raiser’s Edge an asset

Minimum 2 years sales and customer service experience

Leadership experience an asset

Previous philanthropy involvement; planning, storytelling, volunteerism an asset

Valid Standard First Aid and CPR Level C certification OR Intermediate First Aid and CPR level C certification issued by a WSIB approved provider prior to the first day of work an asset

Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers

Flexibility regarding assigned working hours, including days, evenings, and weekends.

Commitment to diversity, equity, inclusion and building a sense of belonging

• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here .

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here .

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.