Sales Specialist

Cogeco Inc.; Burlington; Remote; CAD 40,000 - 60,000; Full time

Job summary

Cogeco Inc. seeks a motivated Sales Specialist for a remote opportunity. The role involves maximizing sales through handling customer inquiries, promoting products, and resolving issues. An ideal candidate thrives on competition, is resilient, and has strong customer service skills.

Qualifications

• Highly driven and goal-oriented.
• Able to efficiently handle customer inquiries and complaints.
• Experience with sales targets preferred.

Responsibilities

• Handles inbound and outbound sales calls professionally.
• Promotes and up-sells products to customers.
• Resolves customer issues and maintains data accuracy.

Skills

Sales Skills

Customer Service

Problem Solving

Communication

Resilience

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

In accordance with established procedures, policies and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service while also proactively seeking sales opportunities through outbound calling. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Sales Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.

This is a province-wide, remote (WFH) opportunity.

Responsibilities:

• Promotes and up-sells products and services with each customer contact for new and existing customers and processes the order.
• Answers customer phone inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and sales targets.
• Highlights the features and benefits of our HSI, Telephony, CATV and Professional Services products and confidently handles competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service provider.
• Makes all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services
• Responsible for calling various outbound customer lists to maximize sales opportunities to solicit new sales, renew contracts, upsell to existing customers and to follow up with existing and potential customers regularly.
• Responsible for accurate data input using prescribed applications and processes for all customers’ add, move, and change requests.
• Resolves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
• Assists with other departmental requests as required and performs special projects as assigned.
• Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
• Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems.
• Offers customized solutions and options while responding to questions and problems while demonstrating soft skills.

And more responsibilities as detailed in the original description.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

We are committed to diversity and inclusion. If you need accommodations during the application or recruitment process, please contact us confidentially at [e-mail]