Sales & Service Representative

Hispanic Alliance for Career Enhancement; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading industrial distributor in York Region is seeking a Customer Service Representative to support business growth through exceptional service and sales. The ideal candidate should have 1-2 years of relevant experience and strong interpersonal skills. Responsibilities include interacting with customers, processing orders, and maintaining product knowledge. The company offers comprehensive benefits and promotes a diverse workplace environment.

Benefits

Medical, dental, vision coverage

Paid time off

Life insurance coverage

Employee discounts

Qualifications

• 1-2 years of customer service experience required.
• Focus on exceptional customer service.
• Knowledge of industrial and/or safety products is an asset.

Responsibilities

• Interact with customers daily, responding to inquiries.
• Process customer orders accurately and promptly.
• Drive key operational metrics in customer satisfaction.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Computer skills

Education

High School Diploma

Job description

Work Location Type: Onsite

We are a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, serving over 4.5 million customers worldwide with innovative technology and deep customer relationships. We prioritize providing value for customers, fostering an engaging culture, and driving financial results.

Our welcoming workplace supports growth, learning, and making a difference. As a Great Place to Work-Certified company, we seek passionate team members to join our industry-leading team.

Position Summary

Under the Onsite Leadership team, this role supports business growth by driving sales and customer service through understanding.

Job Responsibilities

• Interact with customers daily, responding to inquiries in a courteous and efficient manner.
• Sell a diversified product line, promoting Private Brands, Technical Services, and ecommerce channels, while providing an understanding of the Grainger Value Proposition.
• Process customer orders accurately and promptly through the computer system.
• Maintain comprehensive product knowledge through required training programs.
• Perform branch support duties, including warehouse functions as needed.
• Drive key operational metrics in customer satisfaction, sales, safety, and improvements using available tools.
• Resolve complex customer concerns using sound judgment and best practices.
• Participate in Continuous Improvement Team meetings and initiatives as required.
• Prioritize personal and workplace safety.
• Perform other duties as required.

Education/Experience

• 1-2 years of customer service experience.
• Demonstrated strong work ethic and commitment.
• Focus on exceptional customer service.
• Knowledge of industrial and/or safety products is an asset.
• Superior interpersonal, problem-solving, and customer service skills.
• Proficient computer skills.
• Valid driver's license is an asset.
• High School Diploma completion.

Rewards and Benefits

Our programs offer choice and flexibility to meet individual needs, including:

• Medical, dental, vision, and prescription drug coverage.
• Paid time off and up to 12 company holidays per year.
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program.
• Registered Retirement Savings Plan and Defined Contribution Pension Plan.
• Educational and Professional Membership Fee Assistance program.
• Employee discounts and perks.

DEI Statement

We encourage applications from diverse candidates, aspirating to create a culture where everyone can grow and be recognized for their impact. We are an equal opportunity workplace, considering all qualified applicants without regard to race, religion, sex, orientation, identity, origin, age, or disability.