Sales Representative - Call Centre

Pharma Medica Research Inc.; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Pharma Medica Research Inc. is seeking a Recruiter I (Call Center Representative) to facilitate the recruitment of subjects for clinical trials. This role encompasses telephone screening, creating subject files, and ensuring compliance with GCP and SOP guidelines. Ideal candidates possess a High School Diploma and call center experience, demonstrating excellent communication, customer service, and organizational skills. Join a welcoming organization with growth opportunities and a competitive compensation plan!

Benefits

Competitive compensation plan

Opportunities for advancement and career progression

Employee Milestones Awards Program

Corporate Discounts Program

Learning Support Programs

Friendly atmosphere, culture of learning

Qualifications

• 1 year of call center experience or related experience.
• Excellent verbal and written English communication skills.
• Ability to work both independently and as a team member.

Responsibilities

• Recruit new or existing subjects and telephone screen them.
• Provide subjects with relevant information for studies.
• Properly complete the documentation of clinical activities.

Skills

Communication skills

Customer service skills

Organizational skills

Troubleshooting skills

Interpersonal skills

Education

High School Diploma

Tools

MS Office

Job description

Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are always looking for top talent to join our growing team! We're currently looking for a Recruiter I (Call Center Representative) of to join our team! The Recruiter I will be involved in recruiting subjects to join our clinical trials!

The Call Center Representative telephone screens potential subjects at Pharma Medica Research Inc. (PMRI). This position reports to the Manager, Screening and/or designate.

Duties and Responsibilities

1. Create new subject files in PSMS.
2. Recruit new or existing subjects.
3. Answer calls/e-mails from subjects or call out from the match list.
4. Telephone screen subjects, book and cancel appointments.
5. Provide subjects with relevant information for studies.
6. Share study-related information with subjects according to protocol requirements and to the scope of delegation.
7. Prepare the subject screening merge package.
8. Work in screening reception independently.
9. Update the subject screening file.
10. Properly complete the documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulations.
11. Participate regularly in PMRI training programs including GCP, SOP training and PMRI in-house training modules.
12. Achieve 80% or greater in all PMRI training evaluations including GCP, SOP tests and PMRI in-house training module tests.
13. Follow Joint Health and Safety rules and regulations at all times.
14. Photocopying and other administrative works.
15. Other duties as required.

Qualifications:

• High School Diploma
• 1 year of call center experience or related experience.
• General Knowledge of MS Office
• Excellent verbal and written English communication skills.
• Customer service skills, to listen to volunteers/subjects and professionally answer questions or address concerns.
• Ability to confidently make any calls.
• Troubleshooting skills to manage volunteers' complaints
• Excellent interpersonal skills.
• Ability to work both independently and as a team member.
• Exceptional organizational skills

We Offer

• Competitive compensation plan
• Opportunities for advancement and career progression
• A generous Employee Milestones Awards Program
• Corporate Discounts Program
• Learning Support Programs
• Friendly atmosphere, culture of learning

Please note all applications must be eligible to work within Canada.

PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

We thank all applicants for their interest; however, only those selected to proceed in the interview process will be contacted.

If you meet the qualifications and are looking for an exciting place to work, apply today!

If you feel like you'd be a good fit for this position, apply today!