Sales Representative ($90K-$210K)

Best Version Media; Rural Municipality of Headingley; On-site; CAD 19,000 - 22,000; Part time

Job summary

The Home Depot is seeking a Sales Associate to deliver fast, friendly service by actively engaging customers, assessing needs, and guiding them to solutions for their projects. You will build product knowledge, greet and thank customers, and uphold store standards in a fast-paced retail setting.

Expected duties include following the GET model, assisting across departments, and promoting services such as Tool Rental and Pro Desk.

Qualifications

• Strong customer-service focus and ability to engage with customers.
• Greet, engage, and thank customers in the store.
• Maintains knowledge of products and services to assist customers.

Responsibilities

• Follow Home Depot’s GET Model (Greeting, Engaging, Thanking) for every customer.
• Seek customers throughout the store and guide them to appropriate merchandise.
• Ask open-ended questions to determine customer needs and project scope.
• Promote available services such as Tool Rental, Pro Desk, and Pro Services.
• Explain options (good, better, best) and suggest related items or services.
• Educate customers about their project and assist with solutions.
• Maintain stock, signage, cleanliness, and display standards.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

Travel Requirements:

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes
• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset