Remote Inside Sales Account Executive - 215k+ per year

rogers; Burnaby; Remote; CAD 32,000 - 36,000; Full time

Job summary

The Home Depot in Burnaby is seeking a friendly Sales Associate to help customers identify needs and select the right solutions for their projects. You will greet, engage, and thank customers and provide information on product features to drive sales.

You’ll promote store services, keep shelves stocked and clean, learn product knowledge across departments, and work a flexible schedule including evenings and weekends in a safe, welcoming environment.

Qualifications

• 1–2 years of retail or trade experience is an asset.
• Strong customer service and communication skills.
• Ability to learn product features and assist customers across departments.

Responsibilities

• Assist customers by greeting, engaging, and guiding them to the right products.
• Provide information on product features and related items to complete projects.
• Maintain store cleanliness, stock, and assist with basic service in adjacent departments.
• Support services such as Special Services and Tool Rental where applicable.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

Travel Requirements:

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes
• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset