Overview
Overseas Warehouse Client Development & Account Management
Proactively develop and maintain overseas warehouse clients, achieving comprehensive coverage of key accounts including but not limited to: platform-certified warehouses, mid-tier overseas warehouses, and other clients with business needs.
Drive cross-selling/upselling initiatives and establish long-term partnerships with assigned clients.
Conduct regular check-ins to ensure client satisfaction and resolve operational issues promptly.
Responsibilities
- Overseas Warehouse Client Development & Account Management: Proactively develop and maintain overseas warehouse clients, achieving comprehensive coverage of key accounts including but not limited to platform-certified warehouses, mid-tier overseas warehouses, and other clients with business needs.
- Daily Performance Monitoring & Client Engagement: Monitor daily order fluctuations at partner warehouses; identify sales signals (e.g., client business expansion, service gaps) and translate insights into actionable revenue growth plans (submit to Account Managers/Operations).
- Market Intelligence & Reporting: Document service gaps, competitor strategies, and client feedback; share insights with HQ to optimize U.S. market approaches; submit weekly reports covering warehouse KPIs, client engagement outcomes, and lead conversion progress.
Requirements
- Education & Experience: Bachelor's degree in Business, Logistics, or related fields; 1+ years in business development, client support, or logistics operations, preferably in US third-party logistics (3PL) or warehousing; proven experience in field sales, on-site client management, or warehouse coordination.
- Skills & Competencies: Strong analytical skills to interpret data trends and propose solutions; Excellent communication and relationship-building abilities; Self-driven with the capacity to work independently and collaborate across teams; Familiarity with US logistics ecosystems (e.g., major warehousing hubs, carrier networks); Willingness to travel frequently (50%+ time) for warehouse visits; valid driver's license required.
- Preferred Qualifications: Experience using CRM tools (e.g., Salesforce) and data analytic platforms; Knowledge of e-commerce logistics, cross-border shipping.
Benefits & Compensation
- Benefits: Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training programs
- Salary range: 50,000 to 80,000 CAD