Sales & Reception Coordinator Retail · Maple, Vaughan

WS Audiology USA; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in hearing care is seeking a Sales & Reception Coordinator for their North Maple clinic. This full-time position focuses on client interactions, administrative tasks, and enhancing customer loyalty through education on services and products. The role requires strong communication skills and previous retail experience, offering a competitive hourly wage, benefits from day one, and a culture of inclusivity.

Benefits

Quarterly bonus program

Employer-paid benefits starting on first day

RRSP employer matching program

Education assistance program

Ongoing mentorship and professional development

Qualifications

• 2+ years experience in a customer service or client-facing role.
• Retail sales experience or exposure to a sales environment required.
• Bilingualism in another language considered an asset.

Responsibilities

• Key contact for patients with client-facing responsibilities.
• Perform administrative tasks including processing payments.
• Educate patients on payment plans and product questions.

Skills

Customer Service

Communication

Business Development

Sales

Client Relationship Management

Tools

MS Office

Scheduling Software

Job description

We are on the hunt for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) for our North Maple HearCANADA clinic. This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team at one of our newer clinics!

Key position information:

• Onsite position based at 11399 Keele St, Maple, ON
• Permanent full-time position
• Regular hours of work are Monday - Friday 8:30 am - 4:30 pm PST
• Environment is business casual

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Network with other healthcare professionals and referral sources to promote HearCANADA products and services
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer service or client-facing role
• Retail sales experience or exposure to working in a sales or marketing-oriented environment is required.
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements
• Valid work authorization in Canada is required
• Availability to work full-time day shift hours on a permanent basis is required
• Bilingualism in another language would be considered an asset

What’s in it for you:

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

Want to learn more about us?

HearCANADA is part of WSAudiology group. We bolster a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We invite you to visit our website to view our hearing care services and to learn more about your local clinic!

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.