Sales & Reception Coordinator (new clinic)

WS Audiology; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

WS Audiology is looking for a dedicated Sales & Reception Coordinator to support the upcoming opening of their new clinic in Mississauga. This full-time role involves managing client interactions, performing administrative duties, and driving community outreach efforts, ideal for someone with strong customer service skills and a passion for healthcare.

Benefits

Employer-paid benefits starting immediately

Quarterly bonus program

RRSP employer matching

Education assistance program

Qualifications

• 2+ years of experience in a customer-facing role.
• Valid driver's license and vehicle access required.
• Retail sales experience preferred.
• Proficiency in English communication; bilingualism is an asset.

Responsibilities

• Act as the key point of contact for patients and perform front-desk responsibilities.
• Assist in marketing efforts and community events.
• Educate patients on payment plans and increase sales.
• Handle administrative tasks like processing payments.

Skills

Communication

Customer Service

Marketing

Sales

Administration

Tools

MS Office

Scheduling Software

Job description

We are on the hunt for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) for our Mississauga North West(Meadowvale)clinic. This vacancy is for a new clinic that HearCANADA will be opening and is anticipated to open late Summer/early Fall 2025. The position will start as soon as possiblefor training and shadowing at nearby clinics until the clinic is open. This full-time, permanent opportunity onsite at our clinic and hours of work will be Monday - Friday 8:30 am - 4:30 pm. This would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

What you'll do:

• Help with initial set-up and marketing for the new clinic (attending networking with local businesses and healthcare establishments, participating in community events, and preparing marketing collateral drops with support from our corporate marketing and project management teams.
• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer-facing role
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements
• Retail sales experience or exposure to working in a sales or marketing-oriented environment is required.
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• Clear communication skills (written and verbal) in the English language;Bilingualism in another language would be an asset, though not a requirement

What’s in it for you:

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

Want to learn more about us?

HearCANADA is part of WSAudiology group. We bolster a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.