Sales & Reception Coordinator (multi-clinic support)

HearCANADA; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in hearing care is seeking a Sales & Reception Coordinator for their Ottawa-area clinics. This full-time role involves client interaction, managing schedules, and supporting clinicians. Ideal candidates are energetic, self-motivated, and have a strong customer service background. Bilingual skills in French are a plus. Join a dedicated team committed to exceptional client service and community engagement.

Qualifications

• Experience in customer service, administration, or retail/b2c sales.
• Valid driver's license and access to a vehicle for local travel.

Responsibilities

• Serve as the first point of contact for clients during appointments or walk-ins.
• Manage clinician schedules and maintain accurate patient records.
• Participate in community events to promote HearCANADA services.

Skills

Customer Service

Communication

Business Development

Event Planning

Bilingual in French

Education

High School Diploma

Post-secondary education in Marketing, Business, or Healthcare

Tools

MS Office

Scheduling Software

Job description

Sales & Reception Coordinator (multi-clinic support)

Join to apply for the Sales & Reception Coordinator (multi-clinic support) role at HearCANADA.

About HearCANADA

Part of WSAudiology group, HearCanada boasts a team of hearing care professionals dedicated to providing exceptional sound experiences. With 60% of Canadians experiencing hearing issues in 2021, we are committed to delivering meaningful solutions and outstanding client service.

Position Overview

We are seeking a versatile Sales & Reception Coordinator to support our Ottawa-area clinics. This permanent, full-time onsite role involves working at our clinics in Ottawa, with support at key centers like Stitsville, Nepean, TOH, and Vanier. The candidate will be based at the nearest clinic, with mileage reimbursement for travel.

Compensation & Schedule

• $21 - $24 per hour, based on experience, plus bonus eligibility
• Hours: 8:30 am - 4:30 pm, Monday to Friday
• Onsite with travel to other clinics (mileage paid)

Key Responsibilities

• Serve as the first point of contact for clients during appointments or walk-ins
• Manage clinician schedules and maintain accurate patient records
• Participate in community events to promote HearCANADA services
• Process payments and handle insurance billing
• Order office supplies and assist clinicians with hearing product sales
• Support hearing aid care, maintenance, and sterilization

Candidate Requirements

• High school diploma or equivalent; post-secondary education in marketing, business, or healthcare is a plus
• Experience in customer service, administration, or retail/b2c sales
• Valid driver's license and access to a vehicle for local travel
• Energetic, self-motivated, with an interest in business development and community engagement
• Experience in event planning, lead generation, or business development is advantageous
• Excellent communication skills and relationship-building abilities
• Proficiency with scheduling software and MS Office
• Bilingual in French is a strong asset

HearCANADA values diversity and is committed to accessible employment practices. Accommodations are available upon request during the hiring process.