Sales & Reception Coordinator (multi-clinic support)

Futureshaper.com; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Sales & Reception Coordinator für seine Kliniken in Ottawa. Diese spannende Vollzeitstelle bietet die Möglichkeit, in einem dynamischen Team zu arbeiten, das sich leidenschaftlich für die Bereitstellung von erstklassiger Hörversorgung einsetzt. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und tragen zur Förderung der Dienstleistungen in der Gemeinschaft bei. Wenn Sie über starke Verwaltungs- und Kundenservicefähigkeiten verfügen und gerne in einem unterstützenden Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie. Nutzen Sie Ihre Fähigkeiten, um einen positiven Einfluss auf das Leben der Menschen zu haben.

Qualifications

• Abschluss der High School oder gleichwertig; postsekundäre Ausbildung von Vorteil.
• Erfahrung im Kundenservice, Verwaltung und Verkauf erforderlich.

Responsibilities

• Erster Ansprechpartner für Kunden bei Terminen oder Walk-Ins.
• Verwaltung von Terminplänen und Patientendaten.

Skills

Kundenservice

Verwaltung

Verkauf

Kommunikationsfähigkeiten

Eventplanung

Bilingualismus (Französisch)

Education

High School Diploma

Post-Secondary Education in Marketing, Business, or Healthcare

Tools

MS Office

Terminplanung Software

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator who will support the continued success of our Ottawa area HearCANADA clinics. This is a permanent full-time position onsite at our clinics in Ottawa proper with support being provided at a few key centres based on volumes, including Stitsville, Nepean, TOH, and Vanier. The successful candidate will be based at their nearest clinic and will be compensated for the difference in mileage when traveling to other clinics.This opportunity would be a great career move for someone with strong administration/customer service skills. Based on the nature of the role, a valid driver's license and access to a vehicle is required.

Key Position Information:

• $21 - $24 per hour starting compensation based on experience + eligibility to participate in our bonus program
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position at our clinic with coverage being provided at other nearby clinics (mileage paid)

What you'll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Canada's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is required as localized travel will be required for events and coverage at other clinics (mileage paid)
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
• Bilingualism in French would be a definite asset

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.