Sales & Reception Coordinator (multi-clinic support)

HearCANADA; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

HearCANADA is seeking a Sales & Reception Coordinator for its Ottawa clinics. This permanent full-time role involves providing exceptional client service, managing schedules, and participating in community events. Ideal candidates will have strong administration and customer service skills, and a valid driver's license for localized travel.

Qualifications

• Completion of high school diploma or equivalency.
• Prior experience in customer service and administration.
• Access to a vehicle and valid driver's license required.

Responsibilities

• Act as a front-line point of contact for clients.
• Balance schedules for clinicians and maintain patient information.
• Participate in community events to promote services.

Skills

Customer Service

Administration

Communication

Event Planning

Business Development

Bilingualism in French

Education

High School Diploma

Post-secondary education in marketing, business, or healthcare

Tools

Scheduling Software

MS Office

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator who will support the continued success of our Ottawa area HearCANADA clinics. This is a permanent full-time position onsite at our clinics in Ottawa proper with support being provided at a few key centres based on volumes, including Stitsville, Nepean, TOH, and Vanier . The successful candidate will be based at their nearest clinic and will be compensated for the difference in mileage when traveling to other clinics. This opportunity would be a great career move for someone with strong administration/customer service skills. Based on the nature of the role, a valid driver's license and access to a vehicle is required.

Key Position Information

• $21 - $24 per hour starting compensation based on experience + eligibility to participate in our bonus program
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position at our clinic with coverage being provided at other nearby clinics (mileage paid)
  
  

What You'll Be Responsible For

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Canada's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic
  
  

What We Are Looking For

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is required as localized travel will be required for events and coverage at other clinics (mileage paid)
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
• Bilingualism in French would be a definite asset
  
  

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.