Sales & Reception Coordinator (multi-clinic)

WS Audiology; Abbotsford; On-site; Full time

Job summary

A leading company in hearing healthcare seeks a full-time Sales & Reception Coordinator to facilitate operations across multiple clinics in the Fraser Valley area. Responsibilities include client interaction, schedule management, and community outreach. Ideal candidates will have strong customer service backgrounds and communication skills, along with a commitment to enhancing community partnerships.

Qualifications

• High school diploma required; post-secondary education preferred.
• Prior experience in customer service and retail sales needed.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as front-line contact for clients and handle appointment scheduling.
• Participate in community events to promote services.
• Assist clinicians with sales and general hearing aid maintenance.

Skills

Customer Service

Administration

Event Planning

Business Development

Communication

Education

High School Diploma

Post-Secondary Courses in Marketing, Business, or Healthcare

Tools

MS Office

Scheduling Software

Job description

We are looking for a multi-faceted Sales & Reception Coordinator who will support the continued success of our Fraser Valley/ Lower Mainland East& surrounding area hearing clinics (East of the Port Mann Bridge).This full-time permanent role will be a floating position to support HearCANADA clinics within the region based on volumes and providing coverage for core staff.This opportunity would be a great career move for someone with strong administration/customer service skills. Based on the nature of the role supporting multiple locations, access to a vehicle and a valid driver's license is required.

Key Position Information:

• $21 - $24 per hour starting compensation based on experience + eligibility to participate in our bonus program
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position at our clinics
• Travel will be expected within the defined area in Fraser Valley/Lower Mainland East area to support at different local clinics + some community events - ideal candidates will reside within Abbotsford, Maple Ridge, or surrounding areas

What you'll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Greater Victoria's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic
• Providing multi-clinic support based on volumes

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is required as some localized travel will be required
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.