Sales & Reception Coordinator

WSA – Wonderful Sound for All; St. Catharines; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care organization is seeking a Sales & Reception Coordinator for their clinic in St. Catharines, Ontario. This full-time position involves client-facing responsibilities, administrative tasks, and educating patients about hearing services. Ideal candidates will have a background in customer service and sales, possess strong communication skills, and enjoy community engagement. A supportive work environment and comprehensive benefits are offered.

Benefits

$21 - $24 / hour base compensation

Employer-paid benefits starting on day one

3 weeks paid vacation and 7 personal days

RRSP matching program

Education assistance program

Qualifications

• 2+ years in a customer service or client-facing role.
• Experience in a sales/retail environment preferred.
• Valid driver's license required for local travel.

Responsibilities

• Act as the main contact for patients at the clinic.
• Perform administrative tasks like scheduling and payments.
• Educate patients on hearing device payment plans.

Skills

Customer service

Sales experience

Communication skills

Proficiency in MS Office

Scheduling software

Job description

Overview

Part of WSAudiology group, HearCANADA bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our St. Catherine's, ON HearCANADA clinic! This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a permanent full-time role and typical hours of work are 8:30 am - 4:30 pm Monday to Friday.

What You'll Do

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What We Are Looking For

• 2+ years of experience in a customer service or client-facing role
• Experience in a sales/retail environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s In It For You

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• Generous time off policies including 3 weeks of paid vacation, 7 paid personal days, + 1 paid volunteer day per year
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.