Sales & Reception Coordinator

WS Audiology USA; Ottawa, Eastern Ontario; On-site; Full time

Job summary

An established industry player seeks a dynamic Sales & Reception Coordinator to join their busy clinic in South Ottawa. This permanent full-time role offers a unique opportunity for individuals passionate about customer service and community engagement. You will be the first point of contact for clients, ensuring a seamless experience while managing schedules and assisting with hearing product sales. The ideal candidate is energetic and self-driven, eager to contribute to business development and community partnerships. Join a team dedicated to providing Wonderful Sound for All, where your contributions will make a meaningful impact on clients' lives.

Qualifications

• Completion of high school diploma; post-secondary education in marketing or business is an asset.
• Prior experience in customer service and administration is required.

Responsibilities

• Act as a front-line contact for clients and maintain accurate patient information.
• Participate in community events to promote hearing care services.

Skills

Customer Service

Administration

Communication Skills

Business Development

Event Planning

Education

High School Diploma

Post-secondary Education in Marketing or Business

Tools

MS Office

Scheduling Software

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator who will support the continued success of one of our busy South Ottawa hearing clinics (1800 Bank Street). This is a permanent full-time position onsite at our clinic. This opportunity would be a great career move for someone with strong administration/customer service skills.

Key Position Information:

• $21 - $24 per hour starting compensation based on experience + eligibility to participate in our bonus program
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position at our clinic

What you'll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in community events on behalf of HearCANADA to promote our services as Ottawa's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is strongly preferred as some localized travel will be required for events (mileage paid)
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.