Sales & Reception Coordinator

WS Audiology; London; On-site; Full time

Job summary

An established industry player is seeking a dynamic Sales and Reception Coordinator to join their London clinic. This full-time role offers a fantastic opportunity for individuals with strong administration and customer service skills. You will be the key point of contact for patients, ensuring a world-class experience through effective communication and scheduling. The position also involves engaging with the community through marketing initiatives and supporting the clinical team. With competitive pay and employer-paid benefits starting on day one, this role is perfect for someone eager to make a positive impact in a growing team.

Benefits

Quarterly Bonuses

Employer-Paid Benefits

RRSP Employer Matching

Education Assistance Program

Ongoing Mentorship

Professional Development Opportunities

Daytime Working Hours

Qualifications

• 2+ years in customer service, retail sales, or administrative roles.
• Excellent communication skills and relationship-building abilities.

Responsibilities

• Provide exceptional customer service to patients visiting the clinic.
• Handle scheduling, administration, and payment processing tasks.

Skills

Customer Service

Communication Skills

Administration

Sales Experience

Community Engagement

Tools

Scheduling Software

MS Office

Job description

HearCANADA is hiring a Sales and Reception Coordinator for our London (Wharncliffe) clinic. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team in a fast-paced environment.

What you'll do:

• Customer service: Act as the key point of contact for patients visiting our clinic and calling our clinic by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
• Scheduling and schedule balancing: Scheduling, rescheduling, and performing follow-up and reminder calls for appointments.
• General administration and office tasks: Ordering supplies, maintaining a welcoming office environment, and maintaining electronic and physical filing systems.
• Retail and payment processing: Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products.
• Marketing and events: Participate in HearCANADA branding and marketing initiatives and network with local community partners.
• Sanitation and hearing device troubleshooting: Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.

What we are looking for:

• 2+ years of experience in a customer service, retail sales, or administrative capacity.
• Experience in a retail or sales-oriented environment is strongly preferred.
• An energetic, self-driven person who is excited about business development and community partnerships/marketing.
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners.
• Proficiency with scheduling software and MS Office.
• A valid driver's license and access to a vehicle is strongly preferred as the role will involve some work-related (mileage is compensated) local travel to events/marketing engagements.

What’s in it for you:

• $21-$24/hour based on experience + quarterly bonuses.
• Employer-paid benefits that start on your first day.
• RRSP employer matching program.
• Attractive Monday to Friday daytime working hours.
• Education assistance program and ongoing mentorship + professional development opportunities.
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.