Sales & Reception Coordinator

WS Audiology USA; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company in hearing care as a Sales & Reception Coordinator in Kitchener, where you'll provide exceptional client experiences and support our clinical team. This full-time position offers competitive hourly compensation, employer-paid benefits, and a culture of inclusivity and professional development.

Benefits

Quarterly bonus program

Employer-paid benefits from day one

RRSP employer matching program

Education assistance program

Professional development opportunities

Qualifications

• 2+ years of experience in a customer service or client-facing role.
• Retail sales experience or exposure to sales/marketing is required.
• Excellent communication skills with an ability to build relationships.

Responsibilities

• Act as the key point of contact for patients at the clinic.
• Perform administrative tasks such as processing payments and scheduling appointments.
• Educate patients on payment plans and product inquiries.

Skills

Customer service

Sales

Communication

Relationship building

Problem-solving

Education

High school diploma

Tools

MS Office

Scheduling software

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally). This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a permanent full-time position based onsite at our HearCANADA Waterloo clinic located in the Bridgeport Plaza. Typical hours of work are 8:30 am - 4:30 pm Monday to Friday.

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer service or client-facing role
• Retail sales experience or exposure to working in a sales or marketing-oriented environment is required.
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements
• Valid work authorization in Canada is required
• Availability to work full-time day shift hours on a permanent basis is required

What’s in it for you:

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.