Sales & Reception Coordinator

WS Audiology; Huntsville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Huntsville is seeking a Sales & Reception Coordinator to manage client interactions and administrative tasks. The ideal candidate will have 2+ years of customer service experience and a strong background in sales. This full-time position offers a base pay of $21 - $24/hour, employer-paid benefits from day one, and opportunities for professional development.

Benefits

Quarterly bonuses

Employer-paid benefits

RRSP employer matching

Education assistance

Mentorship and professional development

Qualifications

• 2+ years of experience in customer service or a client-facing role.
• Experience in sales/retail is strongly preferred.
• A valid driver’s license and access to a vehicle for local travel.

Responsibilities

• Act as the key point of contact for patients with responsibilities at the front desk.
• Perform administrative tasks like processing payments and maintaining client files.
• Educate patients on hearing device payment plans and basic product questions.

Skills

Customer service

Sales

Communication skills

Relationship building

Proficiency with scheduling software

Tools

Microsoft Office

Job description

We are looking for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Huntsville HearCANADA clinic. This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a permanent full-time role with typical hours of 8:30 am - 4:30 pm Monday to Friday.

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty
• Participate in branding and marketing initiatives to maintain a strong brand presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in customer service or a client-facing role
• Experience in sales/retail is strongly preferred
• An energetic, self-driven individual excited about business development and community engagement
• Excellent communication skills and ability to build relationships with colleagues and community partners
• Proficiency with scheduling software and MS Office
• A valid driver’s license and access to a vehicle, as some local travel to events/marketing engagements is involved (mileage compensated)

What’s in it for you:

• $21 - $24/hour base pay plus quarterly bonuses
• Employer-paid benefits from day one
• RRSP employer matching
• Education assistance, mentorship, and professional development opportunities
• A culture promoting inclusivity and community impact

HearCANADA is committed to fair and accessible employment practices. We encourage applications from candidates with disabilities. Accommodations are available upon request during the selection process.