Sales & Reception Coordinator

HearUSA; Huntsville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health services provider in Huntsville is seeking a full-time Client Care Coordinator. This role involves managing client interactions, performing administrative duties, and driving sales through excellent customer service. Ideal candidates have experience in customer service and retail, possess strong communication skills, and are driven by community engagement. The position offers competitive compensation, employer-paid benefits, and opportunities for professional development.

Benefits

Base compensation of $21 - $24/hour

Quarterly bonus program

Employer-paid benefits

RRSP employer matching

Education assistance program

Qualifications

• 2+ years of experience in a customer service or client-facing role.
• Experience in a sales/retail environment is strongly preferred.
• Excellent communication skills and ability to build relationships.

Responsibilities

• Act as the key point of contact for patients at the clinic.
• Perform administrative tasks such as processing payments and maintaining files.
• Educate patients on payment plans and insurance.

Skills

Customer service

Sales experience

Communication skills

MS Office proficiency

Scheduling software

Job description

We are looking for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Huntsville HearCANADA clinic! This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a permanent full-time role, and typical hours of work are 8:30 am - 4:30 pm, Monday to Friday.

What you'll do :

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to maintain a strong brand presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for :

• 2+ years of experience in a customer service or client-facing role
• Experience in a sales/retail environment is strongly preferred
• An energetic, self-driven person excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle are required, as the role involves some local travel to events/marketing engagements (mileage is compensated)

What’s in it for you :

• Base compensation of $21 - $24/hour + additional earnings through our quarterly bonus program
• Employer-paid benefits starting on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship plus professional development opportunities
• A culture that promotes inclusivity and a shared passion for making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.