Sales & Reception Coordinator

WS Audiology USA; Huntsville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Huntsville is seeking a full-time Client Care Coordinator to manage client interactions, perform administrative tasks, and educate patients on services. The ideal candidate has 2+ years of experience in customer service, strong sales skills, and excellent communication. The role includes a competitive hourly wage plus bonuses, benefits from the first day, and a supportive work culture.

Benefits

Competitive hourly wage

Employer-paid benefits from day one

RRSP employer matching program

Education assistance program

Mentorship and professional development opportunities

Qualifications

• 2+ years of experience in a customer service or client-facing role.
• Experience in a sales/retail environment is strongly preferred.
• An energetic, self-driven person excited about business development.

Responsibilities

• Act as the key point of contact for patients at our clinic.
• Perform administrative tasks such as processing payments and maintaining client files.
• Educate patients on hearing device payment plans and insurance.

Skills

Customer service experience

Sales/retail experience

Excellent communication skills

Proficiency with scheduling software

Proficiency with MS Office

Job description

We are looking for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Huntsville HearCANADA clinic!This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a permanent full-time role and typical hours of work are 8:30 am - 4:30 pm Monday to Friday.

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer service or client-facing role
• Experience in a sales/retail environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.