Sales & Reception Coordinator

WSAudiology; Central Ontario; On-site; Full time

Job summary

WSAudiology is seeking a Sales & Reception Coordinator for the HearCANADA Simcoe clinic. In this full-time position, you'll manage front-desk duties, assist with client interactions, and participate in marketing initiatives. Join a team dedicated to providing exceptional hearing care solutions.

Benefits

Quarterly bonuses

Employer-paid health, dental, and vision

RRSP matching program

Ongoing education and professional development

Inclusive culture

Qualifications

• Minimum 2 years in customer service or client-facing role.
• Experience in retail sales or marketing environments.
• Proficiency with scheduling software and MS Office.

Responsibilities

• Manage front-desk duties: answering phones, scheduling, greeting clients.
• Handle administrative tasks: processing payments and maintaining files.
• Educate patients on payment plans and product inquiries.

Skills

Customer Service

Excellent Communication

Relationship Building

Marketing Orientation

Team Collaboration

Tools

MS Office

Scheduling Software

Job description

Join to apply for the Sales & Reception Coordinator role at WSAudiology.

We are part of the WSAudiology group; HearCanada builds a team of hearing care professionals committed to providing Wonderful Sound for All. With 60% of Canadians experiencing hearing health issues in 2021, our team is dedicated to delivering exceptional client experiences and meaningful solutions.

We are seeking a versatile Sales & Reception Coordinator (internally called "Client Care Coordinator") for our HearCANADA Simcoe clinic located in White Horse Plaza. This permanent, full-time position offers typical hours from 8:30 am to 4:30 pm, Monday to Friday.

Responsibilities:

• Serve as the primary contact for patients, managing front-desk duties such as answering phones, scheduling, and greeting clients.
• Handle administrative tasks including processing payments, maintaining client files, ordering supplies, and receiving mail and packages.
• Educate patients on payment plans, insurance billing, trial periods, and basic product inquiries to boost sales and loyalty.
• Participate in branding and marketing initiatives to strengthen community presence.
• Support clinical staff with sanitization and equipment as needed.

Qualifications:

• Minimum 2 years in customer service or a client-facing role.
• Experience in retail sales or marketing-oriented environments.
• Energetic, self-driven, with an interest in business development and community engagement.
• Excellent communication skills and relationship-building ability.
• Proficiency with scheduling software and MS Office.
• Valid driver’s license, access to a vehicle, and willingness to travel locally (mileage compensated).
• Legal authorization to work in Canada.
• Availability for full-time day shifts on a permanent basis.

Benefits:

• Hourly wage of $21 - $24 plus quarterly bonuses.
• Employer-paid health, dental, vision, and healthcare spending account.
• RRSP matching program.
• Ongoing education, mentorship, and professional development.
• Inclusive culture dedicated to community impact.

HearCANADA values fair employment practices and encourages applications from candidates with disabilities. Accommodations are available upon request.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Other
• Job function: Administrative
• Industry: Medical Equipment Manufacturing