Sales Professional - Inside Sales

Service Corporation International; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to celebrating lives and supporting families during their most challenging times. As a Family Service Counselor, you will provide exemplary personalized service, making at-need cemetery arrangements and selling pre-need options. This role emphasizes building trust-based relationships with families, ensuring their unique needs are met while generating revenue for the cemetery. With a focus on teamwork and collaboration, you'll work alongside funeral directors and staff to deliver seamless, high-quality service. If you have a passion for helping others and a commitment to excellence, this opportunity could be the perfect fit for you.

Qualifications

• High school diploma required; 1-2 years of college preferred.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Serve client families by making cemetery arrangements and selling pre-need arrangements.
• Build relationships with families and respond to inquiries professionally.

Skills

Customer service skills

Empathy and respect

Networking

Presentation skills

Education

High school diploma or equivalent

1-2 years of college or equivalent education

Tools

Computer software

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

1. Holds self-accountable for prospecting a minimum of 1-2 hours each day
2. Obtains referrals from families served by the location
3. Networks and builds community and civic relationships
4. Explains and presents presentations to families served and referred families
5. Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

1. Responds to client inquiries in a timely, respectful, sensitive and professional manner
2. Connects with families through listening, honest communication and genuine concern
3. Develops an understanding of each family’s unique needs and offers solutions that provide value to them
4. Stays in touch with families to ensure satisfaction
5. Prepares for all appointments and performs all procedures with professionalism and attention to detail
6. Follows through on all customer problems and requests
7. Builds trust-based relationships to earn the right to ask for referrals
8. Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

1. Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
2. Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service
3. Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
4. Shares family concerns with the rest of the SCI team

MINIMUM REQUIREMENTS

Education

1. High school diploma or equivalent
2. 1-2 years of college or an equivalent of education and experience

Experience

1. High school equivalency and 1-2 years of college or an equivalent of education and experience
2. 1-2 years of customer service or sales industry experience preferred

Licenses

1. Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

1. Must be able to pass the Company’s internal presentation certification within thirty days of hire
2. Ability to work a number of evenings and or weekends every month
3. Ability to drive frequently
4. Ability to obtain and maintain an insurance license if required by state/province
5. Flexible hours but, at times must have the ability to work up to 12 hours in a day
6. Ability to treat others with empathy and respect
7. Knowledge of computers and some software
8. Customer service skills

Postal Code: M1K 2B5

Category (Portal Searching): Sales

Job Location: CA-ON - Toronto