Sales Pro (Parts Advisor)

CARQUEST Canada Ltd (720); Canada; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Group health, dental, disability and

Life insurance

Employee discounts

RRSP with employer contribution

Bonus potential

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro in Canada with advanced DIY knowledge and expert understanding of store operations, parts inventories, and automotive systems.

The role emphasizes advanced problem resolution for DIY customers, sourcing parts from various channels, and maintaining high store standards. You will handle duties from service testing and battery/wiper installations to inventory management and customer support.

Qualifications

• High school diploma or GED or equivalent.
• ASE certification preferred but not required.
• 3-5 years of automotive parts experience.
• Strong selling and customer service skills.
• Ability to read and interpret parts catalogs and manuals.

Responsibilities

• Provide best in class customer service and DIY issue resolution.
• Sell GAS3 experience for DIY customers via walk-in, online orders and phone.
• Meet personal/store sales goals and service objectives.
• Manage DIY services including testing, battery installation, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities (opening/closing duties, safety).
• Assist in store inventory processes including cycle counts and back stock.
• Back up to professional services when needed.
• Support store cleanliness including floors and restrooms.

Skills

Advanced selling

Customer service

Parts knowledge

Diagnostic ability

Communication

Safety awareness

Store operations

Inventory management

Education

High school diploma or GED

ASE certification preferred

Tools

POS systems

Parts lookup systems

Microsoft Word

Microsoft Excel

Job description

Job Description

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
• Achieve personal / store sales goals and service objectives
• Manage DIY services including testing, battery installation, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

• Advanced selling skills (GAS3) for DIY
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• High school diploma or general education degree (GED) Certificates, Licenses, Registrations
• ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Compensation Range

The range of expected compensation for this role is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

• Opportunity to work for one of the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our team member recognition program
• Group health, dental, disability and life insurance coverage
• Employee discounts
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members
• Please be advised that this job posting is for a newly created position and is not for an existing vacancy.

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.