PT Automotive Counter / Driver

Advance Auto Parts Inc.; Collingwood; On-site; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Employee discounts

RRSP with employer contribution

Discounted stock purchase program

Insurance: health, dental, disability,

Job summary

Advance Auto Parts Inc. operates as a leading automotive aftermarket parts provider and offers a DIY sales role in Canada.

The position emphasizes knowledge of DIY business, store operations, automotive systems and parts, with duties including problem resolution, parts delivery, inventory handling and high standards of customer service. Applicants should be able to communicate effectively, read safety and maintenance documents, and perform tasks such as battery testing and wiper installations.

Qualifications

• Proven ability to provide best-in-class customer service and DIY issue resolution.
• Knowledge of GAS3 selling approach for DIY customers including walk-in, online orders and phone.
• Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs and manuals.

Responsibilities

• Provide best-in-class customer service and DIY issue resolution.
• Deliver GAS3 selling experience for DIY customers via walk-in, online orders and phone.
• Meet personal and store sales goals and service objectives.
• Manage DIY services such as testing, battery installation and wiper installs.
• Utilize company vehicle to deliver parts and equipment to customers safely.
• Perform deliveries with defensive driving practices.
• Pickup returns from customer locations.
• Maintain high standards of customer service and store appearance.

Skills

Customer service

DIY knowledge

Automotive systems

Problem solving

Safe driving

Communication

MS Word/Excel

Education

High school diploma or GED

Job description

Job Description

DIY sales position with knowledge of DIY business. The role has knowledge of store operations, automotive system knowledge and parts knowledge. This role is responsible for providing automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. Receives and checks incoming product. Stocks and restocks shelves with product. Delivery route may on-demand, route based or shuttle from point A to point B. Fleet safety is preferred.

Primary Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, online orders and phone
• Achieve personal / store sales goals and service objectives
• Manage DIY services including testing, battery installation, wiper installs, etc.
• Uses company vehicle to deliver parts and equipment to customers in a safe and courteous manner
• Performs all delivery duties using safe driving habits, including defensive driving
• Pick up returns from customer's place of business
• Ensure high standards of customer service and store appearance standards

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English; communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, weekends and holidays as needed

Clean Driver Abstract Prior Experience that Sets a Retail Parts Pro up for Success

• prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• High school diploma or general education degree (GED)

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking/standing or driving. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Compensation Range

The range of expected compensation for this role is between 16.80 CAD and 20.15 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

• Opportunity to work for one of the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our team member recognition program
• Group health, dental, disability and life insurance coverage
• Employee discounts
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

Please be advised that this job posting is for an existing vacancy within Advance Auto Parts.

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.