Sales Operations Specialist

Native Shoes; Vancouver; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A footwear company located in Vancouver is seeking a Sales Operations Specialist for a 12-month maternity leave contract. This role involves managing client experiences, analyzing data for insights, and ensuring accurate order processing. The ideal candidate has over 3 years of experience in sales operations and strong knowledge of ERP systems. The position offers flexible working conditions, requiring in-office attendance a minimum of two days per week.

Benefits

Wellness and professional development allowances

Generous shoe allowance

Time off for volunteer work

Company-wide wellness days

Qualifications

• 3+ years of experience in sales operations or related field.
• Strong working knowledge of ERP systems.
• Experience with EDI order management.

Responsibilities

• Provide exceptional client experiences across accounts.
• Ensure orders entered in the ERP system are accurate.
• Create reporting and provide insights that drive business.

Skills

Sales operations experience

Customer service skills

Problem-solving skills

Analytical mindset

Communication skills

Tools

ERP systems

Excel

NuOrder

Job description

Sales Operations Specialist

12-Month Maternity Leave Contract

Target Start Date: December 1, 2025

Location: Vancouver, BC

Work Location: Native Shoes is a hybrid organization with the head office located in Railtown in Vancouver, BC. This job will require the ability to work from the head office a minimum of two days per week.

Why Native Shoes?

We're here for curious explorers who embrace the present while caring for our shared future. At Native Shoes, we design footwear to stand the test of time and be gentle on the planet—so that everyone can live lightly. Our team brings our values to life every day through:

• Team – We all contribute to an environment of inclusion and connectedness. Individually, we are great, and together, we are unstoppable.
• Ownership – We act like owners, recognizing our agency to bring the change we want to see at work and in life.
• Curiosity – We ask more “what ifs” and choose to be courageous in the pursuit of greatness.
• Belief – We believe in the possibility of greatness, in our team and ourselves.

At Native Shoes, we bring these values to life in everything we do. Our fast-paced, ever-evolving work environment is built for big ideas and fresh thinking—where honesty and challenges are encouraged in a supportive space.

Overview

You are detail-oriented, highly organized, and thrive in a fast-paced environment. You love solving puzzles, building efficient processes, and turning data into insights. You’re equally comfortable digging into spreadsheets, managing ERP and EDI systems, and collaborating across teams to ensure smooth operations. You pride yourself on delivering excellent client service and see yourself as a connector between sales, operations, and customers.

Responsibilities

• Provide exceptional and proactive client experiences across independent accounts
• Support clients with seamless order processing and fulfillment, responding to needs in a timely manner
• Ensure orders entered in the ERP system are accurate and up to date, including cancellations, return authorizations and change orders
• Analyze vendor compliance manuals and communicate client shipping requirements to internal teams and external vendors to ensure shipment accuracy
• Monitor warehouse turnaround time to ensure orders ship on time and investigate and resolve any shipping discrepancies or errors
• Provide relevant and timely product updates to the sales team and wholesale clients
• Create reporting and provide insights and recommendations that drive the wholesale business and foster client success. Use data warehouse to create more efficient reporting tools that reduce time and improve data accuracy
• Create reporting and provide statistical analysis, insights and recommendations that drive the wholesale business and foster client success
• Partner with planning, merchandising and sales teams to achieve sales targets and goals through assortment planning and opportunities
• Take ownership to resolve challenging customer issues and escalate when necessary
• Manage EDI orders, testing, set up, maintenance and troubleshooting
• Manage client portal purchase order entry and catalogue set up
• Track major account SMU orders
• Lead cross-functional team projects
• Attend client meetings to manage the sale through to the final delivery
• Team Lead for Full Circle: work cross functionally with IT to optimize Full Circle including troubleshoots and future development
• Work closely with Sales Reps understanding their needs and requirements providing a best-in-class service and increase sales
• NuOrder: responsible for working cross functionally with Sales, IT & Marketing on setting up NuOrder for seasonal order entry. Support with data load, creation of line sheets, customer specific requests, sales support documents (link tree), Order Management & troubleshooting
• Support in ad hoc requests as dictated by the needs of the business

Qualifications

• 3+ years of experience in sales operations, customer service, wholesale operations, or a related field
• Strong working knowledge of ERP systems (Full Circle experience an asset)
• Experience with EDI order management and client portals
• Advanced Excel or Google Sheets skills; able to manipulate large data sets and create reporting tools
• Familiarity with NuOrder or similar B2B platforms a strong plus
• Demonstrated ability to build strong cross-functional relationships with sales, planning, merchandising, IT, and warehouse teams
• Analytical mindset with the ability to make data-driven recommendations
• Excellent communication and client service skills
• Strong problem-solving skills and the ability to work independently with a high sense of ownership

Compensation

This role is expected to be compensated between $55,000 - $65,000, depending on experience and job-related qualifications. Compensation will vary based on experience, job-related qualifications, and individual or team sales achievements.

Perks

• The Chance to Create – Bring your ideas to life and make an impact every day!
• Plenty of Time to Recharge – Time off for volunteer work, self-care, and company-wide wellness days.
• Invest in Yourself – Wellness and professional development allowances to keep you growing.
• Shoes, Shoes, Shoes! – A generous shoe allowance and sweet discounts for you and your favourite people.