Sales Operations Specialist

Olympus Corporation of the Americas; Richmond Hill; Hybrid; CAD 61,000 - 82,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus

Medical benefits and pension plan

Paid vacation and sick time

Job summary

Olympus Corporation of the Americas in Ontario, Richmond Hill, offers a Hybrid Sales Operations Specialist role. You will collaborate with the Sales team to streamline contact points, manage orders, and improve end-to-end sales processes.

The role emphasizes patient-focused operations, data-driven decision making, and cross-functional coordination. The ideal candidate has 4–5 years in Customer Service or Sales Operations, strong analytical and organizational skills, and proficiency with CRM

Qualifications

• Post-secondary Degree/Diploma required.
• English proficiency in speaking, reading, and writing abilities required.
• Minimum of 4-5 years relevant work experience within the Customer Service or Sales Operations landscape.
• Ability to think creatively to innovate new ideas.
• Strong analytical abilities.
• Demonstrates strong organizational skills.
• Extremely detail oriented.
• Motivated, results oriented and persistent.
• Proactive/takes initiative.
• Maintains a positive attitude and works well within a team environment.

Responsibilities

• Support sales operations initiatives using CRM and analytic tools.
• Maintain KPI performance, including response time commitments.
• Ensure 98% error-free actions.
• Provide timely delivery on internal order inquiries.
• Assist product order allocation processing and project orders.
• Handle inbound sales inquiries and maintain service levels.
• Act as lead point of contact for designated sales area.

Skills

CRM systems

Sales operations

Analytical thinking

KPI management

Customer service orientation

Team collaboration

Education

Post-secondary Degree/Diploma

Tools

Salesforce

Service Cloud

SAP

Datasweep

Job description

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Working Location:Ontario, Richmond Hill

Workplace Flexibility: Hybrid

For more than 100 years,Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy,True to Life, by advancing medical technologies and elevating the standard ofpatient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.

Job Duties

• Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
• Action requirements as outlined in department reports.
• Maintain individual and departmental KPI performance, including but not limited to adhering to all response time commitments.
• Maintain a minimum of 98% error-free actions.
• Provide accurate and timely delivery to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios.
• Support and manage product order allocation processing.
• Manage project orders as requirements are established by the project management team.
• Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service levels and fulfill requests.
• Serve as the lead point of contact for all actions outlined by the Sales Operations leadership team in support of the designated sales area.
• Drive operational efficiency and effectiveness of actions, processes, and procedures with a focus on continuous improvement and innovation throughout the end-to-end sales process.
• Collaborate with Sales Operations leadership on strategic opportunities to enhance the territory support experience.
• Adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiries.
• Travel as required and directed by leadership.
• Perform other related duties and responsibilities as assigned.

Job Qualifications

Required:

• Post-secondary Degree/Diploma required.
• English proficiency in speaking, reading, and writing abilities required.
• Minimum of 4-5 years relevant work experience within the Customer Service or Sales Operations landscape.
• Ability to think creatively to innovate new ideas.
• Strong analytical abilities.
• Demonstrates strong organizational skills.
• Extremely detail oriented.
• Motivated, results oriented and persistent.
• Proactive/takes initiative.
• Maintains a positive attitude and works well within a team environment.
• Handles stressful situations in a fast paced environment.
• Effectively prioritizes workload/time management.
• Excellent verbal and written communication/customer service skills.
• Ability to work flexible hours.
• Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job.Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to this risk, either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine please seek medical advice before taking this vaccine.

Preferred:

• Experience with Datasweep, SalesForce, Service Cloud, CRM or SAP preferred.
• Advanced Microsoft Office skills preferred.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus
• Comprehensive medical benefits and pension plan
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs

The anticipated starting base pay range for this full-time position working at this location is$60,823.00 $82,111.00plus potential for annual bonus (subject to plan eligibility and other requirements).

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Artificial Intelligence is not being utilized in the Olympus hiring process.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill ||Customer Service