Sales Operations Specialist

Vortex Aquatic Structures International; Pointe-Claire; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for professional growth

Flexible hybrid work environment

Job summary

Vortex Aquatic Structures International in Pointe-Claire is seeking a Sales Operations Specialist to support channel partners and ensure project success. This hybrid position combines in-office and remote work while facilitating collaboration.

The ideal candidate has a degree in Business Administration and 2 years of relevant experience, coupled with strong organizational skills and bilingualism in English and French. Enjoy a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Minimum 2 years of experience in a relevant role.
• Experience with distributors or channel partners is an asset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Onboard and train channel partners on Vortex products.
• Support partners throughout the sales and order lifecycle.
• Process and track orders and project updates.
• Coordinate with Engineering, Logistics, Finance, and Customer Service.

Skills

Sales support experience

Operations coordination

Bilingualism (English and French)

Strong organizational skills

CRM platform experience (Salesforce)

Excellent communication skills

Education

Degree in Business Administration or related field

Tools

Salesforce

Job description

Ready to shape the future of fun?

At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 10,000 custom installations spanning 50 countries and five continents. Vortex creates precious memories for thousands of families around the world every day.

If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity, and ensuring everyone is empowered to succeed.

About the Role

As a Sales Operations Specialist, you will play a key role in supporting the success of Vortex’s channel partners. Acting as their primary operational contact, you will ensure partners are effectively onboarded, trained, and supported throughout their opportunities and projects.

Working closely with both channel partners and internal teams, you'll help ensure projects move smoothly while maintaining accuracy, consistency, and alignment with Vortex processes and standards.

This is a hybrid position, offering a combination of in-office collaboration and remote work, providing flexibility while keeping you connected to our dynamic team and culture.

What you’ll do

• Onboard and train channel partners on Vortex products, systems, and processes.
• Support partners throughout the sales and order lifecycle, ensuring requests and documentation are complete and accurate.
• Process and track orders, change requests, and project updates.
• Maintain partner opportunities and account information within Salesforce and other business systems.
• Coordinate with Engineering, Logistics, Finance, and Customer Service to resolve partner inquiries and support project execution.
• Communicate pricing, product, and policy updates to channel partners.
• Identify process improvements that enhance partner experience and operational efficiency.

What you bring

• College or university degree in Business Administration, Operations, or a related field.
• Minimum 2 years of experience in sales support, operations coordination, customer success, or a similar role.
• Experience working with distributors, dealers, or channel partners is a strong asset.
• Strong organizational skills and the ability to manage multiple priorities.
• Experience using CRM platforms such as Salesforce.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Bilingualism in English and French. An advanced level of English is required.

Why join Vortex?

• Be part of a company that creates products centered around fun, play, and community.
• Work alongside passionate, innovative, and collaborative people.
• Enjoy a flexible hybrid work environment.
• Contribute to projects that have a visible impact in communities around the world.
• Comprehensive benefits package and opportunities for professional growth and development.

Proficiency in English is required for this role, as approximately 60% of responsibilities involve regular communication with stakeholders based in the United States and Europe.

Ready to help us bring more play to the world? We'd love to hear from you.

Splash into fun!