Sales Operations Manager

Novolex; Toronto; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Tuition Reimbursement

Employee Wellness Programs

Job summary

Novolex is seeking a Sales Operations Manager in Toronto, Ontario to support the distribution sales team by coordinating administration, driving customer initiatives and tracking performance. The role collaborates with Sales, Category Management, Supply Chain, Finance, and Customer Service to enable growth and execution excellence.

You will manage sales reporting, forecast accuracy, and analytics, developing dashboards and tools to improve efficiency and visibility, while aligning

Qualifications

• Bachelor’s degree in business, Supply Chain, Finance, or related; MBA or advanced degree a plus
• 5+ years of experience in sales operations, customer operations, or commercial support roles
• Knowledge of the legacy Novolex asset base
• Strong analytical skills with experience in sales reporting, forecasting, and performance metrics
• Proficiency in Excel, Power BI, and CRM systems; experience ERP systems
• Excellent organizational and project management skills with a strong attention to detail
• Ability to collaborate cross-functionally and influence without authority
• Strong communication skills and a proactive, solution‑oriented mindset

Responsibilities

• Manages sales reporting, forecasting, and analytics to inform strategic decisions and identify growth opportunities
• Coordinates cross-functional execution of customer initiatives, including product launches, promotional programs, and supply chain readiness
• Partners with Finance and Supply Chain to ensure accurate demand planning, inventory management, and service level performance
• Leads internal communication and alignment across functions to support customer deliverables and timelines
• Develops and maintains tools, dashboards, and processes to improve sales team efficiency and visibility
• Acts as a key liaison between the account team and internal stakeholders to resolve issues and drive continuous improvement
• Contributes to a customer‑centric culture focused on operational excellence and partnership

Skills

Bachelor’s degree

MBA

Sales ops exp

Asset base knowledge

Analytical skills

Excel

Power BI

CRM systems

ERP systems

Project management

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in business

MBA or advanced degree

Tools

CRM systems

ERP systems

Excel

Power BI

Job description

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Sales Operations Manager

Supports the strategic and day-to-day execution of the Distribution sales team by coordinating sales administration, driving customer initiatives, tracking performance, and ensuring cross-functional alignment. Partners with Sales, Category Management, Supply Chain, Finance, and Customer Service to enable growth, execution excellence, and delivery on customer commitments. The Sales Operations Manager plays a critical role in enabling the account team to deliver on customer commitments and growth objectives.

Key Responsibilities

• Manages sales reporting, forecasting, and analytics to inform strategic decisions and identify growth opportunities
• Coordinates cross-functional execution of customer initiatives, including product launches, promotional programs, and supply chain readiness
• Partners with Finance and Supply Chain to ensure accurate demand planning, inventory management, and service level performance
• Leads internal communication and alignment across functions to support customer deliverables and timelines
• Develops and maintains tools, dashboards, and processes to improve sales team efficiency and visibility
• Acts as a key liaison between the account team and internal stakeholders to resolve issues and drive continuous improvement
• Contributes to a customer‑centric culture focused on operational excellence and partnership

Critical Skills & Qualifications

• Bachelor’s degree in business, Supply Chain, Finance, or related; MBA or advanced degree a plus
• 5+ years of experience in sales operations, customer operations, or commercial support roles
• Knowledge of the legacy Novolex asset base
• Strong analytical skills with experience in sales reporting, forecasting, and performance metrics
• Proficiency in Excel, Power BI, and CRM systems; experience ERP systems
• Excellent organizational and project management skills with a strong attention to detail
• Ability to collaborate cross-functionally and influence without authority
• Strong communication skills and a proactive, solution‑oriented mindset

A reasonable estimate of the current range is $75,000 - $100,000 CAD + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all locations. Within the range, individual pay is determined by job‑related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well‑being resources focused on mental, physical and financial health. Specific benefits and well‑being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [e-mail].

Formerly Pactiv Evergreen