Sales Operations Manager

Kinaxis; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Mentorship programs

Recognition programs

Hackathons

Job summary

Kinaxis is seeking a Regional Sales Operations Manager in Canada to partner with sales leadership and drive pipeline execution, forecast discipline, and operational excellence across North America territories. The role supports data-driven decision-making and cross-functional collaboration with Sales, Marketing, Analytics, and Operations teams.

This remote/hybrid position offers the flexibility to work from home or from our Canadian offices, with Ottawa being a hybrid hub.

Qualifications

• Bachelor's degree required.
• 3-5+ years of experience in Sales Operations, Revenue Operations, Business Operations, Marketing Operations, Analytics, or related role.
• Experience supporting forecasting, pipeline management, business reviews, and performance reporting.
• Strong analytical and problem-solving skills.
• Experience working with Salesforce or similar CRM platforms.
• Advanced Excel skills and experience analyzing business data.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary Sales Operations partner for assigned sales teams.
• Support forecast reviews, pipeline inspections, and business planning activities.
• Monitor pipeline health, opportunity progression, coverage, and forecast performance.
• Identify risks, gaps, and opportunities and provide recommendations to sales leadership.
• Support deal inspection and qualification review processes.
• Develop reporting and analysis to support pipeline reviews, forecast discussions, QBRs, and performance management.
• Provide insights into territory performance, productivity metrics, conversion rates, and pipeline trends.
• Translate data into actionable recommendations that help improve sales results.
• Partner with Marketing, Business Development, and Sales teams to support pipeline generation initiatives.
• Monitor campaign follow-up, lead conversion, and opportunity creation.
• Analyze funnel performance from MQL through opportunity creation and progression.
• Provide feedback on lead quality, targeting effectiveness, and conversion challenges.
• Promote adoption of sales processes, methodologies, and best practices.
• Support compliance with forecasting standards, opportunity management requirements, and stage exit criteria.
• Monitor CRM data quality and opportunity hygiene to ensure reliable reporting and decision-making.
• Support territory planning, account alignment, and operational improvement initiatives.
• Partner closely with Sales, Marketing, Sales Analytics, and Sales Operations teams.
• Support process improvement initiatives, system enhancements, and productivity programs.
• Contribute to the successful execution of operational priorities across the region.

Education

Bachelor's degree in Business, Marketing, Finance, Economics, or a related field

Tools

Salesforce

Job description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote/hybrid position. You can work from home and be located anywhere in Canada. Please note if you are located in Ottawa, ON we work a hybrid schedule where you will work from our headquarters 3 days per week.

About the team

The Regional Sales Operations Manager partners with Sales Leadership to drive pipeline execution, forecast discipline, and operational excellence across assigned North America territories. This role provides business insights, supports sales execution, and helps optimize pipeline performance to drive predictable revenue growth.

Reporting to the Director of Global Sales Operations, this position supports a subset of North America territories and works closely with Sales, Marketing, Analytics, and Operations teams.

What you will do

Sales Partnership, Forecasting & Pipeline Management

• Serve as the primary Sales Operations partner for assigned sales teams.
• Support forecast reviews, pipeline inspections, and business planning activities.
• Monitor pipeline health, opportunity progression, coverage, and forecast performance.
• Identify risks, gaps, and opportunities and provide recommendations to sales leadership.
• Support deal inspection and qualification review processes.

Sales Performance & Business Insights

• Develop reporting and analysis to support pipeline reviews, forecast discussions, QBRs, and performance management.
• Provide insights into territory performance, productivity metrics, conversion rates, and pipeline trends.
• Translate data into actionable recommendations that help improve sales results.

Pipeline Generation & Funnel Performance

• Partner with Marketing, Business Development, and Sales teams to support pipeline generation initiatives.
• Monitor campaign follow-up, lead conversion, and opportunity creation.
• Analyze funnel performance from MQL through opportunity creation and progression.
• Provide feedback on lead quality, targeting effectiveness, and conversion challenges.

Sales Process, CRM & Operational Excellence

• Promote adoption of sales processes, methodologies, and best practices.
• Support compliance with forecasting standards, opportunity management requirements, and stage exit criteria.
• Monitor CRM data quality and opportunity hygiene to ensure reliable reporting and decision-making.
• Support territory planning, account alignment, and operational improvement initiatives.

Cross-Functional Collaboration

• Partner closely with Sales, Marketing, Sales Analytics, and Sales Operations teams.
• Support process improvement initiatives, system enhancements, and productivity programs.
• Contribute to the successful execution of operational priorities across the region.

What we are looking for

• Bachelor's degree in Business, Marketing, Finance, Economics, or a related field.
• 3-5+ years of experience in Sales Operations, Revenue Operations, Business Operations, Marketing Operations, Analytics, or a related role.
• Experience supporting forecasting, pipeline management, business reviews, and performance reporting.
• Strong analytical and problem-solving skills.
• Experience working with Salesforce or similar CRM platforms.
• Advanced Excel skills and experience analyzing business data.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

#Senior #LI-KH1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classesMentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.