Sales Operations Manager

Novartis Farmacéutica; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company committed to improving patient lives as a Sales Operations Manager. This dynamic role involves collaborating with cross-functional teams to enhance sales performance and drive strategic insights. You'll lead goal-setting processes, develop incentive plans, and ensure data quality while simplifying operations for greater efficiency. With a strong focus on community and collaboration, this position offers an exciting opportunity to make a significant impact in the Canadian pharmaceutical industry. If you're ready to contribute to innovative solutions that change lives, this role is for you.

Qualifications

• 3+ years in Canadian pharmaceutical industry, preferably in salesforce effectiveness or analytics.
• Strong business acumen and problem-solving skills are essential.

Responsibilities

• Lead the goal setting process for sales operations.
• Build and oversee incentive plans to drive behavior change in the field.

Skills

Sales Operations

Data Quality and Accuracy

Critical Thinking

Communication Skills

Problem-Solving Skills

Business Acumen

Education

University Degree

Tools

PowerBI

Salesforce

Veeva

Excel

Dataiku

Python

SQL

Job description

Location: Montreal, #LI-Hybrid

Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you.

About the role:
We are seeking a strategic and results-driven Sales Operations Manager to join our Commercial Excellence team. This role is responsible for supporting Novartis Therapeutic Area (TA) Heads to drive excellence in execution, amplifying the impact of our commercial team, and ultimately accelerate the adoption of Novartis medications to help improve and extend the lives of Canadian patients. The Sales Operations Manager will collaborate with cross-functional teams to enhance sales performance and efficiency.

This role sits within the Sales Operations Team and reports to the Sales Operations Lead.

Permanent position

About the Role

Key Responsibilities:

• Goal Setting: Lead the goal setting process, working collaboratively to ensure timely and effective delivery and communication, every cycle
• Incentive Planning and Payout: Build and evolve incentive plans that drive behavior change in field and reward top performers. Complete and oversee payout process.
• Targeting and Segmentation: Lead the HCP targeting process, working with stakeholders to ensure accuracy and facilitate call planning. Support TAs in implementing HCP segmentation
• Field force sizing and alignment: Oversee territory design, field force sizing and alignment
• Insight Generation: Generate and communicate strategic insights related to sales operations, and recommendations to TA leadership to enhance commercial effectiveness
• Benchmarking: Benchmark local field engagement performance vs. top 11 countries and generate ongoing improvement initiatives
• Simplification and Automation: Simplify sales operations processes for greater automation, quality assurance and triangulation
• Data quality and accuracy: Performs regular verifications to ensure data quality and accuracy
• 3+ years in Canadian pharmaceutical industry, preferably in salesforce effectiveness or analytics
• Strong business acumen, critical thinking, prioritization, communication and problem-solving skills
• Proficiency with PowerBI, Salesforce, Veeva, Excel, and understanding of IQVIA datasets (e.g. TSA, Xponent, GPM, Compuscript)
• Experience working cross-functionally, including vendor management
• University ungraduated degree or higher
• Proficiency in tools / languages like Dataiku, Python, and SQL

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Functional Area Marketing

Job Type Full time

Employment Type Regular

Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.