Sales Operations Coordinator - THE CUSTOM CHEF™

Global Retail Brands Australia; Toronto; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team as a Sales Operations Coordinator, supporting the rapid growth of a leading kitchen concession brand. This role offers the opportunity to streamline sales processes, manage data analytics, and enhance interdepartmental communication. With a focus on efficiency and profitability, you'll collaborate with various teams to drive success in the North American market. If you're detail-oriented and proactive, this is your chance to contribute to a forward-thinking company that is transforming the retail industry through technology and automation.

Qualifications

• 2+ years experience in sales operations or similar role.
• Ability to manage multiple tasks independently.

Responsibilities

• Assist sales team with scheduling and documentation.
• Generate sales reports and provide insights for management.

Skills

Sales Operations

Data Management

Customer Relations

Process Improvement

Advanced Excel

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Tools

CRM Software

Microsoft Excel

Job description

Sales Operations Coordinator - THE CUSTOM CHEF

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Direct message the job poster from Global Retail Brands Australia

Starting with the cutlery business, THE CUSTOM CHEF is revolutionizing the way knives are sold globally. It is a concession retailer backed by Global Retail Brands Australia, aiming to transform the retail industry through technology, AI, and automation. Join our team as we expand rapidly in North America, becoming the world’s #1 kitchen concession brand!

We are seeking a Sales Operations Coordinator to support our global growth. The ideal candidate will be detail-oriented and proactive, assisting our Vice President of Sales and Chief of Digital by streamlining sales processes, managing data analytics, and facilitating interdepartmental communication to grow both existing and new business ventures.

Key responsibilities include:

• Sales Support: Assist the sales team with scheduling, agendas, and documentation to ensure follow-up and accountability.
• Data Management: Maintain and update sales records and customer information in the CRM, ensuring accuracy.
• Reporting and Analysis: Generate sales reports, identify trends, and provide insights for management.
• Process Improvement: Optimize sales procedures for efficiency and profitability.
• Cross-Functional Collaboration: Work with marketing, product development, and finance teams to align sales initiatives.
• Customer Relations: Serve as a liaison for clients, addressing inquiries and ensuring satisfaction.
• New Retailers: Support onboarding, brand assets, vendor setup, EDI testing, and other requirements.

About you:

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• At least 2 years’ experience in sales operations or a similar role, preferably in homewares or consumer goods.
• Ability to manage multiple tasks independently.
• Understanding of the NA retail market and retailer responsibilities.
• Knowledge of sales and supply forecasting processes.
• Advanced Excel skills (pivot tables, v-lookup, IF, SUMIF, COUNTIFS, CONCATENATE, IFERROR).

This is a newly created role supporting our rapid global expansion. If you’re excited to be part of something innovative, let’s connect!

Please note: The role starts remotely and will transition to a hybrid work model at our WeWork office.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Sales

Industry

• Retail