Sales Operations Coordinator - THE CUSTOM CHEF

Global Retail Brands Australia; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the kitchen concession market is seeking a Sales Operations Coordinator to support its rapid growth in North America. This role involves streamlining sales processes, managing data analytics, and facilitating communication across departments. Ideal candidates will have a bachelor's degree and relevant experience in sales operations, with strong skills in Excel and an understanding of the retail market.

Qualifications

• At least 2 years’ experience in sales operations or a similar role.
• Understanding of the NA retail market and retailer responsibilities.
• Ability to manage multiple tasks independently.

Responsibilities

• Assist the sales team with scheduling, agendas, and documentation.
• Maintain and update sales records and customer information in the CRM.
• Generate sales reports, identify trends, and provide insights for management.

Skills

Data Management

Sales Support

Reporting and Analysis

Process Improvement

Cross-Functional Collaboration

Customer Relations

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Excel

Job description

Sales Operations Coordinator - THE CUSTOM CHEF

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Direct message the job poster from Global Retail Brands Australia

Starting with the cutlery business, THE CUSTOM CHEF is revolutionizing the way knives are sold globally. It is a concession retailer backed by Global Retail Brands Australia, aiming to transform the retail industry through technology, AI, and automation. Join our team as we expand rapidly in North America, becoming the world’s #1 kitchen concession brand!

We are seeking a Sales Operations Coordinator to support our global growth. The ideal candidate will be detail-oriented and proactive, assisting our Vice President of Sales and Chief of Digital by streamlining sales processes, managing data analytics, and facilitating interdepartmental communication to grow both existing and new business ventures.

Key responsibilities include :

• Sales Support : Assist the sales team with scheduling, agendas, and documentation to ensure follow-up and accountability.
• Data Management : Maintain and update sales records and customer information in the CRM, ensuring accuracy.
• Reporting and Analysis : Generate sales reports, identify trends, and provide insights for management.
• Process Improvement : Optimize sales procedures for efficiency and profitability.
• Cross-Functional Collaboration : Work with marketing, product development, and finance teams to align sales initiatives.
• Customer Relations : Serve as a liaison for clients, addressing inquiries and ensuring satisfaction.
• New Retailers : Support onboarding, brand assets, vendor setup, EDI testing, and other requirements.

About you :

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• At least 2 years’ experience in sales operations or a similar role, preferably in homewares or consumer goods.
• Ability to manage multiple tasks independently.
• Understanding of the NA retail market and retailer responsibilities.
• Knowledge of sales and supply forecasting processes.
• Advanced Excel skills (pivot tables, v-lookup, IF, SUMIF, COUNTIFS, CONCATENATE, IFERROR).

This is a newly created role supporting our rapid global expansion. If you’re excited to be part of something innovative, let’s connect!

Please note : The role starts remotely and will transition to a hybrid work model at our WeWork office.