Sales Operations Analyst

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders across many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring Sales Operations Analysts to join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a proactive leader who shows initiative in improving team workflows, maintaining compliance, and governance.

The success of the role is measured by increased deal velocity and the quality of Customer Relationship Management (CRM) data used to inform key business decisions. The ideal candidate will be a proactive problem solver and team player, passionate about partnering with sales leadership and about Canonical's role in bringing open source to a wider audience of innovators and enterprises. They will design and drive programs supporting Canonical's continued success.

Location:

The role entails

1. Supporting all aspects of the day-to-day operations of the sales function globally
2. Reviewing opportunities for accuracy and provisioning orders upon successful deal closure
3. Supporting the Sales Operations Manager to improve sales data quality and processes
4. Reporting on data quality metrics to executive stakeholders
5. Implementing surveys and defining metrics for executive stakeholders
6. Supporting the sales team globally on CRM and other sales operations systems
7. Delivering sales metrics, dashboards, and other analytical tasks
8. Leading automation and streamlining the Lead to Order process

What we are looking for in you

1. An exceptional academic record from high school and university
2. Experience in sales operations or sales order processing roles
3. Experience in a technology subscription-based business
4. Experience driving data quality improvement
5. An energetic, thoughtful, systematic approach focused on robust, repeatable, and scalable outcomes
6. Excellent problem-solving and analytical skills
7. Ability to work productively with stakeholders at all levels globally
8. Effective communication skills across boundaries, particularly with Sales, Legal, Finance, and Marketing teams
9. Experience with Salesforce or similar CRM systems
10. Willingness to travel internationally twice a year for company events, up to two weeks long

What Canonical offers

1. Distributed work environment with twice-yearly in-person team sprints
2. Personal learning and development budget of USD 2,000 annually
3. Annual compensation review
4. Recognition rewards
5. Annual holiday leave
6. Maternity and paternity leave
7. Employee Assistance Programme
8. Opportunities to travel and meet colleagues in new locations
9. Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, a major open source platform for AI, IoT, and cloud, we are changing the software world. We recruit globally and uphold high standards for new hires, expecting excellence in all we do. Most colleagues have worked remotely since 2004. Working here is a future-oriented experience that challenges you to think differently, work smarter, learn new skills, and elevate your performance.

Canonical is an equal opportunity employer. We are committed to a workplace free from discrimination. Diversity in experience, perspectives, and backgrounds enriches our environment and products. We welcome applications from all identities for fair consideration.