Sales Operations Administrator

Targeted Talent; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading company in BC is seeking an Operations Administrator to handle customer inquiries, review sales contracts, and support the sales team with software license keys. The ideal candidate has at least 2 years of experience in customer service, excellent communication skills, and attention to detail. Compensation is competitive, ranging from 45-60k depending on experience, with various perks offered.

Benefits

Various perks

Qualifications

• 2+ years of customer service experience.
• Excellent telephone etiquette and professional written business communication.
• Accuracy with numbers and high attention to detail.

Responsibilities

• Act as a primary contact for general customer inquiries.
• Review sales contracts and enter details into ERP.
• Assist sales team with generating software license keys.

Skills

Customer service

Data entry

Attention to detail

Urgency in prioritizing work

Professional communication

Tools

Salesforce CRM

ERP systems

Job description

Overview

Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)

Responsibilities

• Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
• Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
• Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
• Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
• Providing operational support to other teams as required

Requirements

You Have:

• 2+ years of customer service experience
• Excellent telephone etiquette and professional written business communication
• Accuracy with numbers and high attention to detail
• Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Ability to work independently as well as within a team with minimal supervision

Bonus:

• Familiarity with Salesforce CRM and/or an ERP is an asset

Compensation

Compensation: 45-60k depending on experience + many different perks

If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!