Sales Merchandiser

Marriott Hotels Resorts; Mississauga; On-site; CAD 46,000 - 79,000; Full time

Job summary

A leading hotel chain is hiring a Sales Merchandiser to manage group contract business and maximize revenue through effective communication and sales techniques. The role involves working closely with internal teams and customers, requiring strong customer service skills and a background in sales or hospitality. Candidates must have at least a high school diploma and relevant experience in sales and marketing.

Qualifications

• Minimum 2 years experience in Sales and Marketing or related professional area.
• Experience with large group business preferred.

Responsibilities

• Manage group lead process and customer communications.
• Assist in closing business opportunities and achieving departmental goals.
• Maintain accurate lead response information and reporting.

Skills

Sales Techniques

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management

Tools

SFAWeb CI / TY

MS Office 365

Job description

The Sales Merchandiser executes the merchandising of group contract business transient and / or extended stay sales opportunities by using Marriotts sales information systems and technology. The Sales Merchandiser serves as the point of contact between customers GSO Sales Managers / Directors and the properties. In this role the Sales Merchandiser utilizes sales techniques to maximize revenue and build customer loyalty. In addition this position has direct accountability for select transactional sales activities for a designated number of group accounts.

The position will partner with the Global Account Executives (GAEs) and / or Global Account Director (GAD) in the execution of the group strategy.

CANDIDATE PROFILE

Education and Experience Required

High School diploma or equivalent

Minimum of 2 years experience in Sales and Marketing Guest Services Front Desk or related professional area

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management

Experience in SFAWeb CI / TY CVENT and other eRFP MS Office 365 systems preferred

Experience in working with large group business.

Proficient in Microsoft Office

CORE WORK ACTIVITIES

Managing Work Projects and Policies

Complete lead entry of customer opportunities as requested by manager and perform inventory search of hotel availability based upon customer request. Match hotel need dates with customers needs ensure an offering to each customer.

Compose and update response grids and customer communications as required.

The Sales Merchandiser manages the overall group lead process and supports GSO team funnel. Evaluate qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone email and SFAWebCI / TY. Maintain open communication with GAE / GAM ASO properties NGS MHS and markets as needed regarding lead status.

Act as the liaison between the customer and hotel(s) to present rate proposals maximize or convert potential bookings and assist in closing on business to ensure team and departmental goals are met.

Ensure business is transitioned to designated property appropriately and in a timely manner for proper service.

Support the execution of strategic initiatives to retain and grow account revenue.

Provide service to customers to grow account share on behalf of MI across the enterprise.

Participate on project and account teams executing activities that support strategic account management and team-based sales models.

Join sales managers on sales calls as appropriate.

For assigned accounts provide proactive account management with primary focus on the group segment. Maintain relationship with each accounts key group buyers / intermediaries who impact the accounts group buying process.

Establish and maintain complete and up-to-date lead response information in SFA and other systems to ensure accurate reporting.

Provide sales program / event coordination (e.g. Hotel Excellence sales missions trade shows) reporting support and / or general administrative support.

Provide coverage for managers when needed including assisting with customer needs lead entry and any additional duties as requested.

Partner with GAE / GAMs Account Sales and National Group Sales (NGS) to manage group strategies and close on small group business

Analyze account information for the purpose of proactively soliciting new buyers identifying new group opportunities and partnering with the GAE / GAD to create innovative solutions for the customer.

Map accounts to ensure understanding of group opportunities and programs against all buyers

Provide a consistent manual adjustment process to allow Global Sales Associates to receive production credit for room nights and / or revenue that does not properly track through the revenue streams system of record remove credit when necessary or eliminate the negative impact of specific cancellations.

Maintaining Business Goals

Establish and maintain complete and up-to-date lead response information in SFAWebCI / TY and alternate information systems to ensure accurate reporting.

Assist with the closing of business opportunities to ensure team and departmental goals are met.

Generate and organize sales reports utilizing internal data systems (e.g. SFAWebCI / TY Tableau).

Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary.

Develop specific goals and plans to prioritize organize and accomplish assigned responsibilities.

Express oneself clearly concisely and effectively through written and verbal communications to customers.

Demonstrate flexibility by concurrently supporting multiple team members and / or projects.

The salary range for this position is $46400 to $79000 annually.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Notification to Applicants : Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Key Skills

Brand Management,Infrastructure,Cement,Ant,Art

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 46400 - 79000

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