Sales Manager, Go Ahead Tours

EF Education First; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

EF Education First is seeking a Sales Manager for their Toronto office. This role involves leading a team, managing sales processes, and driving growth through strong customer focus and effective coaching. Benefits include competitive health care and excellent vacation time.

Benefits

Outstanding vacation time – 20 days in your first year

Paid international travel at least once a year

Excellent health, dental, vision coverage

Wellness benefits, including an annual $500 healthy lifestyle reimbursement

Discounts at local venues and businesses

Qualifications

• Minimum 5 years of sales experience.
• 2+ years of staff management and sales coaching experience.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a growing team of sales staff, providing ongoing leadership and coaching.
• Drive the sales process from inquiry to program creation.
• Work closely with Sales Directors to prioritize initiatives.

Skills

Sales Management

Customer Centricity

Coaching

Communication

Problem Solving

Analytical Skills

Job description

Starting Date : November / December 2024

Location : Toronto, ON (This is not a remote role. This role requires on-site presence a minimum of 3 days a week in our Toronto office.)

Here at Go Ahead Tours Canada, our team of travel experts craft immersive, experiential itineraries in 87 countries and on all seven continents. We think travel's pretty magical. Whether you're traveling with a group, a few close friends, or solo, we can't wait to share it with you. We are now seeking an experienced, collaborative, sales & customer-focused individual to manage our growing team.

As a Go Ahead Sales Manager, you will play a pivotal role in supporting and driving the growth of our Canadian business. You believe that market growth and top-notch customer service go hand in hand. You are committed to motivating, developing, and driving a team of tour consultants to success. Your team will be responsible for driving the sales process from initial inquiry to creating longstanding travel programs. You are flexible, open-minded, and lead by example. Your responsibilities include:

1. Manage a growing team of sales staff, predominantly selling over phone but also in person.
2. Successfully manage your team’s sales pipeline and forecast to exceed goals.
3. Provide local sales leadership, including ongoing sales coaching and training to improve quality, conversion, and efficiency.
4. Support the training program that introduces our new hires to Go Ahead’s itineraries and sales techniques, and offers continual support to experienced sales team members.
5. Work closely with Sales Directors and our Analytics Team to prioritize sales initiatives and develop strategy.
6. Provide a consistent feedback loop to product development and marketing based on customer and competitive insights gathered during the sales process.
7. Learn and become a subject matter expert on Go Ahead’s products, including itineraries and programs, and understand what makes them unique and valuable.
8. Continuously juggle and prioritize tasks.
9. Demonstrate an entrepreneurial and positive attitude consistently.
10. Travel experience and prior sales experience are required.

Who you are :

• A sales and customer-centric leader, driven to help your team exceed their goals. You prioritize the customer’s point of view and serve as their advocate.
• A natural leader with the ability to motivate a team and rally others around common goals.
• A strategic thinker with strong analytical skills, energized by developing clear strategies.
• An effective communicator who sets a well-defined vision and fosters buy-in.
• A collaborative individual who seeks opportunities to work with others and influence outcomes positively.
• A problem solver who embraces growth opportunities and handles difficult situations with patience.
• A dedicated developer committed to helping others grow and reach their full potential.

Requirements :

• At least 2+ years of staff management experience.
• At least 2+ years of sales coaching and training experience.
• At least 5+ years of sales experience.
• Excellent verbal and written communication skills.
• Ability to travel.

The role is based in EF’s Toronto office, requiring an in-office presence three days a week, with two days remote work possible. Benefits of working with Go Ahead Tours include:

• Work in our bright, conveniently located downtown office with a fun, fast-paced, collaborative team, making an impact together. Enjoy free coffee, beer, and snacks!
• Market-leading healthcare and benefits.
• Outstanding vacation time – 20 days in your first year.
• Paid international travel at least once a year.
• Four weeks paid vacation plus 11 paid holidays.
• Grow your savings with a 20% company match on RRSP contributions (25% after 5 years).
• Excellent health, dental, vision coverage, plus life and disability insurance.
• Wellness benefits, including an annual $500 healthy lifestyle reimbursement.
• EF program discounts including travel, language schools, childcare, and more.
• Discounts at local venues and businesses.
• Eligibility for our Workplace Flexibility Program: a hybrid work model with up to two remote days per week.