Business Sales Manager

Glentel Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Costco's Wireless Kiosk is seeking a Business Sales Manager to lead a high-performing team within the Costco ecosystem. The role focuses on driving performance through strong people leadership, coaching, and disciplined execution to support member-first service and sustainable sales results.

You will recruit and develop Advisors, set clear expectations, and manage performance to achieve kiosk goals. Build trusted partnerships with Costco management to deliver long-term success.

Qualifications

• 5+ years of meaningful management experience in a fast-paced, customer-relations focused environment.
• Proven ability to recruit, hire, onboard and develop top talent aligned with culture and strategy.
• Strong leadership, coaching, accountability, and communication skills.

Responsibilities

• Lead and develop a high-performing kiosk team with clear goals and accountability.
• Recruit, hire, onboard, and develop Advisors aligned with Costco’s culture and strategy.
• Set expectations and foster a team-first culture contributing to mutual success.
• Coach Advisors through feedback and development conversations to improve performance.
• Develop trusted partnerships with Costco management and warehouse leadership to drive results.

Skills

Leadership

Recruiting

Coaching

Performance management

Stakeholder relationships

Job description

About Us

As Canada’s # 1 retailer of cell phones, The Wireless Kiosk @Costco operates inevery Costco warehouse across Canada. Our highly trainedAdvisors complement the way that Costco takes care of its members - byproviding unbiased solutionsto some of the most well informed, engaged, affluent, andloyal consumers in the country. So, if we are serving the best, it standsto reason that we only hire the Best of the Best.

Business Sales Manager

Costco is one of the best rated and managed companies in theworld and have a reputation for taking care of each and every one of theirmembers, so it is critical that we find leaders who can fit into theirculture.This pivotal leadership role is responsible for driving performance throughstrong leadership, talent selection, coaching, accountability, and disciplinedexecution. More than delivering sales results, this leader can createsustainable success by developing a high-performing team that embodies Costco’svalues and member-first culture. The Business Sales Manager creates anenvironment where all team members clearly understand what is expected of them,and are able to support our strategy, working collaboratively toward sharedgoals, and taking collective ownership of the kiosk’s success.

Success in this role requires balancing strong peopleleadership with business results and requires fostering trustedrelationships that enhance the member experience and drive long-term businessresults.

WhatYou'll Excel At

• Building and leadinghigh-performing teams aligned around clear goals, expectations, andaccountability.
• Recruiting, hiring, onboarding& developing top talent aligned with our culture, values, andstrategy.
• Setting clear expectations andfostering a team-first culture where all employees contribute to themutual success of the kiosk.
• Coaching Advisors throughmeaningful feedback and development conversations, fostering a positiveand accountable culture
• Proactively performance manageemployees to quickly address any misalignments.
• Strengthening trustedpartnerships with Costco management and warehouse leadership.
• Driving sustainable businessresults through disciplined execution, talent development, andaccountability to key performance metrics
• Leading teams through changewhile keeping employees engaged and focused on results.
• Identifying and developingadvisors into future leaders.

You Can

• Stand behind aproven track record of identifying, hiring, onboarding, and developing toptalent.
• Show 5+ yearsof meaningful management experience in a dynamic, fast-paced, customerrelationship focused environment
• Inspire highperformance through coaching, accountability, communication, recognition,and leadership
• Foster strongrelationships with customers, business partners, and stakeholders at alllevels through integrity, consistency and actions that earn respect
• Be comfortableaddressing challenges directly, having “Real” conversation with advisors,making difficult decisions when needed, and upholding high standards
• Thrive inenvironments that value collaboration, accountability, continuousimprovement, and a member-first mindset
• Be confidentleading through change and helping teams navigate evolving businesspriorities while challenging complacency