Sales Manager

Canlan Sports; Oakville; On-site; CAD 55,000 - 80,000; Full time

Job summary

A leading company in the recreational sports complex industry is seeking a Sales Manager in Oakville, Ontario. The successful candidate will oversee sales strategies, manage customer relationships, and boost revenue while ensuring a top-notch customer experience. Candidates should have relevant education and a minimum of three years of sales experience in a sports environment.

Qualifications

• Minimum of 3 years of sales experience within a sport and/or recreational environment.
• Completion of APQ and SCQ training is an asset.

Responsibilities

• Develop and execute sales strategies, manage customer relationships.
• Lead the Sales and Events team to increase revenue.
• Conduct market analysis and identify new leads.

Skills

Leadership skills

Negotiation skills

Communication skills

Customer service focus

Organizational skills

Critical thinking skills

Education

Post-secondary diploma or degree in Business, Marketing, or Recreation

Tools

MS Office Suite

CRM

Database Management

Job description

Canlan Sports is the largest private sector operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership, and world-class complexes. We understand our customers’ need for service excellence and are committed to it.

Job Summary

Entrepreneurial and passionate about selling a sports and recreational experience with a truly differentiated competitive advantage, the Sales Manager develops and executes sales strategies, manages customer relationships, and oversees sales processes within their Sports Complex. They lead the Sales and Events team to increase revenue and provide a best-in-class recreational customer experience.

The Sales Manager is responsible for identifying and generating new leads, conducting local market analysis and competitor trend assessments, acquiring new customers, growing and retaining existing customers, and implementing effective sales strategies that drive revenue growth. They work closely with marketing and operations colleagues to identify new opportunities and align strategies that improve overall sales performance in their sports complex.

Accountabilities

This Role Is Accountable For

• Community Programs & Event Sales planning and execution
• Managing 3rd Party contracts
• Sports Complex Surface flow management in collaboration with the General Manager and support from the Director of Sales
• Development & implementation of the sports complex marketing plan with support from the Director of Sales
• Maximizing, monitoring, and reporting on Ice/Surface Utilization
• Generating leads and maintaining sales materials that are on-brand, up-to-date, and monitored daily
• Creating surface booking contracts with clear terms and obtaining signatures
• Analyzing sales data and market trends to identify opportunities and areas for improvement
• Ensuring compliance with company sales policies and processes as outlined in the Sales Playbook
• Collecting all outstanding account receivables

Qualifications and Education

• Post-secondary diploma or degree in Business, Marketing, and/or Recreation
• Completion of APQ and SCQ training is an asset

Abilities, Attributes, and Experience

• Minimum of 3 years of sales experience within a sport and/or recreational environment
• Leadership skills with the ability to motivate, coach, and manage a team towards strategic goals
• Critical thinking skills to provide solutions, with strong communication, consultation, and presentation abilities
• Customer service focus, with strong follow-up skills and tact, diplomacy, and confidentiality
• Strong negotiation skills with the ability to handle objections, navigate business obstacles, and close sales
• Basic accounting or budgeting experience, including expense management, revenue tracking, and identifying opportunities and weaknesses
• Ability to work independently and as part of a team, with excellent organizational and time management skills
• Proficiency with MS Office Suite, CRM, and Database Management

If you are interested in this role and becoming part of the Canlan team, please apply online.

Note: Only those applicants under consideration will be contacted. We appreciate your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, disability, military service, pregnancy, or any other protected classification. Reasonable accommodations are available for qualified individuals with disabilities upon request.