Sales Manager

The Dufresne Group; Kelowna; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Quarterly bonus

Benefits plan

Educational assistance

Employee discounts

Career growth

Team training

Best Managed Companies recognition

Job summary

Ashley Canada – Kelowna is hiring a Sales Manager for our Kelowna store at 2514 Highway 97 N. Join The Dufresne Group, the largest Ashley licensee in Canada, and lead a high‑performing team.

You’ll drive sales, coach staff, manage promotions, and ensure exceptional guest service. A post‑secondary education in business/marketing and 5 years of sales leadership in retail are preferred, with 2–3 years in retail/hospitality management.

Qualifications

• Post-secondary education in business, marketing or related field.
• Strong track record in sales leadership and achieving targets.
• Experience in retail or hospitality management is preferred.

Responsibilities

• Meet or exceed store sales goals, margins and performance metrics.
• Coach and develop the sales team to hit monthly targets.
• Lead training on products, promotions and selling skills.
• Ensure exceptional customer service and store presentation.
• Oversee stock, orders, and delivery expectations with clients.
• Monitor pricing, programs, products and competitor activity.
• Lead weekly and daily team meetings and training sessions.
• Foster a fun, collaborative work environment.
• Maintain professional standards and in-house processes.

Skills

Sales Management

Customer Service

Coaching

MS Office

Education

Post-secondary education in business/marketing

Job description

Ashley Canada - Kelowna
2514 HWY-97 N
Kelowna, BC V1X 4J3, CAN

Description

Join the Ashley Canada Team – Sales Manager Edmonton, AB (South)

At The Dufresne Group, we don’t just sell furniture, we help people create homes they love. As the largest Ashley licensee in Canada, with locations from B.C. to Ontario, we’re proud to Make Life Better for our guests and our communities.

Ashley Canada is currently seeking anSales Managerfor our Kelowna store located at 2514 N Hwy 97. If you're looking for a rewarding career where you can make an impact, grow professionally, and be recognized for your success, this may be the perfect fit.

What You’ll Love About This Role

• Competitive Salary between $55,000-$65,000 per annum & eligibility for a quarterly bonus
• Comprehensive benefits plan, educational assistance program and excellent employee discounts
• Career growth and continuous development
• A fun and collaborative working environment
• World class training programs for sales team members and leaders
• The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies

As the Sales Manager you will:

• Meet or exceed individual and store-established goals for sales volume, margin, performance indexes, conversion rate, average sale, and mattress per guest (MPG).
• Coach and assist sales team members in achieving personal sales targets to meet or exceed sales team written sales goals each month.
• Develop the sales team through motivation, coaching, and product knowledge education.
• Train and coach the sales team on products, upcoming promotions, selling skills, execution of company policies, and administrative processes.
• Ensure all guests receive exceptional customer service.
• Ensure the overall appearance and presentation of the store, both interior and exterior, and store operating protocols are in place to make it a great shopping environment for guests.
• Ensure stock availability when selling and enter orders into the system. Make approximate delivery dates clear to each client.
• Shop the competition regularly. Maintain knowledge of their pricing, programs, products, and services.
• Lead weekly and daily meetings and training sessions that inspire the sales team and ensure the retention of key points.

As a successful candidate you will have the following:

• Post‑secondary education in business, marketing or related field. A combination of education and related experience will be considered.
• 5 years of proven success in previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• 2-3 years of experience in retail or hospitality management.
• Previous supervisory experience in a team environment
• Demonstrated working knowledge of MS Office products and ability to learn in-house computer programs.
• Excellent coaching and mentoring skills.
• Professionalism with excellent interpersonal and verbal communication skills.
• Must complete and pass in-house training programs on selling and product knowledge.
• Commitment to professional and personal development.
• Must be available to work long, irregular hours standing, including days, evenings, and weekends.