Sales Enablement Support Rep

Chubb; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Enablement Support Representative to enhance client satisfaction through exceptional service and proactive support. In this dynamic role, you will manage client inquiries, assist in administrative tasks, and collaborate with internal teams to ensure seamless operations. Your contributions will directly impact client engagement and service delivery, making this position ideal for those passionate about client service and process improvement. Join a team dedicated to excellence and be part of a supportive environment that values your insights and ideas for enhancing client experiences.

Qualifications

• Passion for delivering exceptional client service and enhancing satisfaction.
• Ability to manage inquiries and collaborate with internal teams effectively.

Responsibilities

• Deliver professional assistance to clients and resolve service inquiries.
• Prepare reports on service metrics and client feedback for improvements.

Skills

Client Service

Communication

Problem Solving

Administrative Support

Education

High School Diploma

Bachelor's Degree

Tools

Reporting Tools

CRM Software

Job description

As a Sales Enablement Support Representative, you will act as a vital extension of our head office operations, providing critical support to the Sales Enablement (SE) Divisional and Regional Administrators. In collaboration with SE Regional Administrator(s), your primary responsibility will be managing and resolving client and customer inquiries or tasks as assigned. All inquiries and tasks must be handled promptly and efficiently, working closely with various head office departments and distribution leadership to ensure seamless resolution. This role is ideal for individuals who are passionate about delivering exceptional client service and dedicated to enhancing client satisfaction through clear communication and proactive support.

Primary Responsibilities:

1. Client Support: Deliver prompt and professional assistance to clients, addressing service inquiries related to quality business, sales engagement, and persistency. Collaborate with internal teams to resolve issues effectively.
2. Administrative Assistance: Assist SE Regional Administrator with policyholder and independent contractor administrative inquiries, coordinating with head office functions as necessary.
3. Reporting and Communication: Prepare and distribute reports and communications on service metrics and client feedback to identify areas for improvement as needed.
4. Client Engagement: Communicate with clients/customers to gather feedback and provide updates on inquiries, processes, tools, and potential enhancements.
5. Training Support: Assist in executing training materials and procedures for service processes and tools.
6. Tool and Platform Management: Support the deployment and maintenance release updates of various tools and platforms, ensuring a seamless experience for both field sales and internal teams.
7. Product Knowledge: Stay updated on product knowledge and service offerings to provide accurate information and support to the sales organization.
8. Process Improvement: Collaborate with head office functions to identify issues and implement process improvements.
9. Team Collaboration: Participate in team meetings and contribute ideas for process enhancements and improved service delivery.