Sales Enablement Manager, Sales Process

OpenText; Richmond Hill; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology firm is looking for a Senior Manager – Sales Process Enablement. This role involves designing training programs to enhance the sales process across various teams and ensuring sales teams have the necessary tools and support to succeed. Candidates should have strong analytical abilities and experience in managing complex sales programs.

Qualifications

• 5-7 years of experience in Sales Enablement or Sales Operations.
• Proven ability to work cross-functionally.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Design and implement comprehensive training programs for sales teams.
• Collaborate with stakeholders to design communication strategies.
• Utilize KPIs to track effectiveness and refine training approaches.

Skills

Analytical skills

Communication

Project Management

Tools

Salesforce

Showpad

Docebo

Job description

Hiring Manager: Katy Crennan

Talent Acquisition Advisor: Natalie Lahoud

Job Code Level: RSP5

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YOUR IMPACT

At OpenText, we empower organizations to gain insight through information management, and our global sales teams drive this mission forward. We are seeking a Senior Manager – Sales Process Enablement who will design and deliver enablement programs that support the effective adoption of our sales processes and account planning methodologies. Working across diverse business units in our complex, enterprise-scale environment, you will ensure that our sales teams have the tools, training, and ongoing support they need to operate with clarity, efficiency, and confidence.

WHAT THE ROLE OFFERS

Enablement Program Creation & Adoption:

• Design and implement comprehensive training and enablement programs that help our sales teams master and adopt sales processes and account planning frameworks.

• Integrate sales methodology with the customer journey, ensuring that enablement efforts directly support and optimize the daily activities of our sellers.

• Partner with subject matter experts to design enablement programs that assist the sales team in executing sales processes.

• Serve as a subject matter expert and resource, offering continuous coaching and support to sales teams to ensure enablement initiatives are seamlessly integrated into daily operations.

• Design programs leveraging engaging, interactive enablement materials—including playbooks, on-demand courses, and practical toolkits—that reinforce key process elements and accelerate user adoption.

Account Planning Enablement:

• Enable account planning at scale across business units.

• Collaborate with subject matter experts to design programs that scale account planning methodologies.

• Lead initiatives to support account planning by developing enablement content that outlines structured methodologies, provides templates, and shares success stories to drive effective, repeatable account growth strategies.

Training & Communication Strategies:

• Collaborate with Sales Enablement and cross-functional stakeholders to design communication and training strategies that effectively convey CRM and account planning best practices, process updates, and usage tips to the sales organization.

• Highlight how process improvements enhance the overall customer experience and drive revenue growth.

• Develop and execute a robust change management plan.

Performance Measurement & Feedback:

• Utilize key performance indicators (KPIs) to track the effectiveness of enablement programs.

• Analyze performance data and user feedback to refine training approaches, ensuring that enablement efforts are directly contributing to improved sales performance and process adherence.

Collaboration & Stakeholder Alignment:

• Work closely with sales leaders, Sales Operations, platform teams, and other stakeholders to gather feedback, share insights, and ensure that enablement initiatives are aligned with strategic business objectives and existing process frameworks.

• Leverage a deep understanding of Sales Operations to drive initiatives that support both back-end operations and front-line selling success.

WHAT YOU NEED TO SUCCEED

• 5-7 years of experience in Sales Enablement, Sales Operations, or similar roles, with at least 2 years managing complex sales programs or initiatives. Proven experience in sales process improvement and account planning, ideally within a large, global tech organization.

• Proven ability to work cross-functionally with teams such as Sales, Marketing, Product, and Sales Operations. Strong communication skills to influence and guide stakeholders at all levels.

• Strong analytical skills, with the ability to interpret data, identify trends, and drive strategic process enhancements.

• Strong organizational and project management skills, with the ability to manage multiple priorities and initiatives simultaneously.

• Experience with sales performance metrics and KPIs, and the ability to use data to drive decision-making and process improvements.

• A deep understanding of sales methodologies, tools, and processes. Experience with sales enablement platforms (e.g., Salesforce, Showpad, Docebo, etc.) is a plus.

ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Our 30-year legacy encompasses delivering over 700 innovative products and services, with over 120,000 enterprise customers, including 98 of the Top 100 companies, and 150 million end users. We are excited to share that for the fifth year in a row, OpenText has been named one of the World’s Best Employers by Forbes!

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.