Sales Director - Hotel Services - MTCC

Encore Canada; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

A leading events services company in Toronto seeks a Sales Director to lead a sales team in managing customer event experiences. The ideal candidate will develop strategies for revenue growth while establishing and deepening relationships with key hotel partners. Requires strong sales, communication skills, and relevant experience in the industry. Salary range is $70,000 to $80,000 annually, based on qualifications.

Qualifications

• 3+ years of sales experience in audiovisual, technology, or hospitality.
• 1 year of leadership or supervisory experience.
• Ability to read and understand financial reports.

Responsibilities

• Manage an effective sales team for event experiences.
• Drive revenue growth and customer satisfaction.
• Cultivate relationships with hotel personnel.

Skills

Sales strategy development

Relationship management

Revenue generation

Communication skills

Education

BS / BA or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

Join to apply for the Sales Director - Hotel Services - MTCC role at Encore Canada

4 days ago Be among the first 25 applicants

Join to apply for the Sales Director - Hotel Services - MTCC role at Encore Canada

Position Overview

The Sales Director, Htl Srvcs manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience in assigned venues. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location / region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology.

Key Job Responsibilities

Revenue Generation

• Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
• Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
• Assist with creating high-end, large event, advanced technology solutions for Encore’s existing and potential customers.
• Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Effectively collaborate with vendors and other departments / divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.

Relationship Management

Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.

Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.

Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.

Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.

Sales Accountability

Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.

Ensure all known opportunities are in CRM and completely accurate and updated at all times.

See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.

Learn, adopt and train team on all SOPs related to the role and any new initiatives / programs that are implemented; ensure full team compliance with established SOPs.

Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent / confident on available solutions.

Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.

People Development

Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization’s goals and objectives.

Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.

Motivate and energize team members to make proactive decisions in all communications with customers.

Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.

Serve as the resident expert on the team, providing guidance and support to other team members for large events.

Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.

Job Qualifications

BS / BA or 3+ years of Encore or equivalent experience required

Minimum 3+ years of sales experience required

Prior sales experience in audiovisual, technology or hospitality experience preferred

Knowledge of sales process required in addition to the ability to read and decipher financial reports and records

Minimum of 1 year of supervision or leadership experience required

Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge

Superior communication and presentation skills

Competencies (by Core Values)

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Salary Pay Range : $70,000.00 - $80,000.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Events Services

Referrals increase your chances of interviewing at Encore Canada by 2x

Get notified about new Sales Director jobs in Toronto, Ontario, Canada .

Large Enterprise Account Director, LinkedIn Talent Solutions

Account Director, Strategic Partnerships

Vice President of Sales – Mode Earn App (Remote)

Bolton, Ontario, Canada CA$135,000.00-CA$171,000.00 3 weeks ago

Toronto, Ontario, Canada CA$130,000.00-CA$150,000.00 3 weeks ago

Sales Branch Manager - Hydraulic / Pneumatic Components and Systems

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr