Sales Development Representative - Bilingual (French/English)

heidihealth.com.au; Toronto; On-site; CAD 85,000 - 142,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision insurance

401k with 3% match

Personal development budget

Equity in the company

Job summary

Heidi is recruiting for an in-person sales role based out of our New York office. You’ll own inbound demand and craft outbound opportunity streams to build a Canadian sales pipeline, engaging clinicians and health-system leaders to demonstrate Heidi’s value.

A fast-paced, high-growth environment awaits with strong learning velocity and ownership opportunities. Experience in healthcare or SaaS is helpful; attitude and results matter more than resume length.

Qualifications

• Sales experience preferred, regardless of domain.
• Clear, proactive communicator with a customer-first approach.
• Able to operate in fast-paced startup environments.

Responsibilities

• Own high-intent inbound demand and convert interest into qualified pipeline for the Canadian sales team
• Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals
• Break into high-value medical practices, health systems, and executive stakeholders
• Research target accounts deeply to understand workflows, incentives, and pain points
• Run live conversations and product demos with clinicians and operators, earning trust quickly
• Deconstruct how medical practices operate, identify pain points, and diagnose Heidi's value
• Qualify and route opportunities with speed and precision across Sales, CS, Support, and Partnerships
• Build product mastery to answer questions in the moment
• Maintain clean notes and strong handoffs downstream
• Continuously improve how we qualify, message, and respond to inbound demand

Skills

Sales experience

Strong communication

Customer mindset

Job description

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialists.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

What you’ll do

• Own high-intent inbound demand and convert interest into qualified pipeline for the Canadian sales team

• Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals

• Break into high-value medical practices, health systems, and executive stakeholders who have never heard of Heidi

• Research target accounts deeply to understand workflows, incentives, and hidden pain points

• Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up

• Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value

• Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships

• Build deep product mastery so you can answer questions in the moment, not defer or deflect

• Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream

• Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase

What we’re looking for

• Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market

• Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight

• Relentlessly curious. You want to understand how things really work, not just follow a checklist

• Motivated by ownership, growth, and uncapped upside

• Energized by responsibility rather than structure

• Clear communicator who can think on their feet and hold their own in real conversations

• Comfortable with ambiguity and excited by building something, not inheriting something

• Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you

Other things to know

• This is an in-person role based out of our New York office

• Experience in healthcare or SaaS is helpful but not required

• Attitude, work ethic, and learning velocity matter more than years on a resume

• No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us ?

• In office to collaborate with like-minded professionals

• Healthcare, Dental, Vision benefit options

• 401k with 3% match

• Personal development budget of $500 per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups

• The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.