Sales Development Representative

Amilia; Toronto; Hybrid; CAD 55,000 - 85,000; Full time

Benefits offered by this job

RRSP employer contribution up to 5%

Group health insurance for you and for

EAP and telemedicine

Wellness allowance $750 per year

Hybrid or office/remote work

4 weeks vacation and 8 sick days

Udemy access and training

Conferences and team bonding

Discount on STM/EXO membership

Snacks and beverages in-office

Job summary

Amilia is seeking a Sales Development Representative to be the first voice prospects hear from us. You’ll source new business, qualify inbound interest, and create qualified opportunities for our Account Executives.

You’ll manage outbound and inbound leads, keep Salesforce up to date, and help drive the early funnel across the Canada/US SMB market. You’re a bilingual (French & English) communicator who thrives on research, cold calling, and building relationships.

Qualifications

• Bilingual (French & English) required.
• Proven work experience as a Sales Development Representative or similar role.
• Excellent organization and time management skills.
• Experience working with Salesforce CRM.
• Proven ability to collaborate and build strong relationships with customers.
• Excellent verbal and written communication skills.
• Hands-on experience with cold calling, cold emailing and social outreach.
• Experience in the e-commerce, SaaS, or similar tech-related industry.

Responsibilities

• Outbound Prospecting: Identify and prospect new leads across Canada/US SMB market via cold calls, emails, and social outreach.
• Inbound Lead Management: Manage inbound leads from first touch to qualified call, meeting response-time SLAs.
• Creating Opportunities: Run discovery calls to understand pain points, budget, and buying process; demonstrate value and hand off to AE.
• Sales Funnel Management: Keep Salesforce accurate from first touch to handoff; use data to improve the process.

Skills

Bilingual (FR/EN)

SDR experience

Organization

Business acumen

Salesforce CRM

Relationship building

Communication skills

Prospecting techniques

E-commerce/SaaS experience

Tools

Salesforce CRM

Job description

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management.

Since2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Since 2009, Amilia has combined innovative technology with deep industry expertise to help organizations operate more efficiently. Today, more than 1,500 organizations across 8,200 locations in North America rely on Amilia to serve 5.5 million participants and process more than $1B in transactions annually.
Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What you can expect:

At Amilia, Sales is where our story meets real impact: every conversation helps a municipality, nonprofit, or community organization run better. We're looking for a Sales Development Representative to be the first voice prospects hear from us. You’ll be the engine behind our pipeline: sourcing new business, qualifying inbound interest, and turning conversations into real opportunities for our Account Executives to close.

You're a natural conversationalist who isn't afraid of a cold call, thrives on research, and gets energy from every new conversation. If you love the hunt and want to build a career in SaaS sales, this is your launchpad.

You will be responsible for:

Outbound Prospecting

• Identify and prospect new leads across the Canada/US SMB market through cold calls, email campaigns, and social outreach

• Multi-thread outbound accounts, connecting with Executive Directors, CEOs, and COOs to find the right stakeholders

• Use prospect research to sharpen your messaging and improve conversion rates

Inbound Lead Management

• Manage inbound leads from first touch to qualified call, meeting response-time SLAs

• Turn website visits, trial sign-ups, and referrals into qualified opportunities

Creating Opportunities

• Run discovery calls to understand each prospect's pain points, budget, and buying process

• Demonstrate the value of SmartRec based on what the prospect actually needs

• Convert qualified leads into opportunities and hand them off to the right Account Executive

Sales Funnel Management

• Keep Salesforce accurate and up to date, from first touch to handoff

• Use your pipeline data to help improve our sales process

What we want from you:

• Bilingual (French & English) required;

• Proven work experience as a Sales Development Representative or similar role;

• Excellent organization and time management skills;

• Strong business acumen;

• Experience working with Salesforce CRM;

• Proven ability to collaborate and build strong relationships with customers;

• Excellent verbal and written communication skills;

• A natural relationship builder with integrity, reliability, and maturity;

• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing, and social outreach;

• Experience in the e-commerce, SaaS, or similar tech-related industry.

What you will get from us:

• A competitive and progressive salary;

• A group RRSP employer contribution up to 5%;

• A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;

• A $750 wellness allowance per year;

• The possibility of working in the office or at home, and up to3 months abroad per year *conditions apply;

• A strong work-life balance: flexible hours, 4 weeks' vacation and8 sick days yearly, and year-round mini-Fridays;

• Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;

• Companywide and team bonding activities to connect with your peers throughout the year and social activities to connect with your peers;

• Weekly Bootcamp and Pilates classes for Amilians;

• 25% discount on annual membershipfor STM and EXO;

• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.