Sales Development Representative

ServiceTitan; Toronto; Hybrid; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Flextime

Health benefits

Parental leave

Job summary

ServiceTitan is hiring a Sales Development Representative (SDR) in Canada to be the first point of contact in our sales process. You will qualify prospects, schedule product demonstrations, and conduct discovery calls to set up Account Executives for success.

You’ll receive comprehensive training, mentorship, and opportunities for growth. This hybrid role requires in-office presence near Toronto, with a flexible work schedule and a clear path to advanced sales roles.

Qualifications

• 0-4 years of experience in a corporate environment. We welcome recent graduates and career changers with a passion for sales!
• Proven time management and organizational skills. You're a master of your calendar and to-do list.
• A knack for learning new technologies quickly. You're tech-savvy and eager to master new tools.
• A strong sense of urgency and a results-oriented mindset. You're driven to succeed and exceed expectations.
• Exceptional communication and interpersonal skills. You build rapport easily and communicate clearly and persuasively.
• A coachable attitude and a hunger for feedback. You're eager to learn, grow, and constantly improve.

Responsibilities

• Generate new business opportunities through outbound prospecting (calls and emails).
• Master our sales methodology and technology to effectively manage your day and pipeline.
• Qualify potential leads, engage in discovery conversations, and schedule demos for Account Executives.
• Collaborate with Account Executives to develop and execute winning sales strategies.
• Continuously learn and improve your sales skills through coaching and feedback.

Job description

Ready to be a Titan?

Are you hungry to break into tech sales and become a top performer? Do you thrive in a fast-paced environment where you can learn, grow, and make a real impact? If so, this is the opportunity for you!

As a Sales Development Representative (SDR), you'll be the crucial first point of contact in our sales process, qualifying prospects and uncovering valuable opportunities through strategic conversations. Your role focuses on scheduling product demonstrations and conducting thorough discovery calls, setting the foundation for our Account Executives' success.

Why You’ll Love This Role:

• Fast Track Your Sales Career: We provide comprehensive training and mentorship to help you master the fundamentals of sales and set you up for a successful future as an Account Executive.
• Earning Potential: Your hard work is directly rewarded with high earning potential. The more you learn and grow, the more you earn!
• Be a Part of a Winning Team: Join a collaborative and supportive team environment where you'll learn from experienced sales professionals and celebrate each other's successes.
• Make a Tangible Impact: You'll play a crucial role in driving revenue growth by identifying and qualifying leads, building relationships with potential customers, and setting the stage for closed deals.

What You’ll Do:

• Generate new business opportunities through outbound prospecting (calls and emails).
• Master our sales methodology and technology to effectively manage your day and pipeline.
• Qualify potential leads, engage in discovery conversations, and schedule demos for Account Executives.
• Collaborate with Account Executives to develop and execute winning sales strategies.
• Continuously learn and improve your sales skills through coaching and feedback.

What You’ll Bring:

• 0-4 years of experience in a corporate environment. We welcome recent graduates and career changers with a passion for sales!
• Proven time management and organizational skills. You're a master of your calendar and to-do list.
• A knack for learning new technologies quickly. You're tech-savvy and eager to master new tools.
• A strong sense of urgency and a results-oriented mindset. You're driven to succeed and exceed expectations.
• Exceptional communication and interpersonal skills. You build rapport easily and communicate clearly and persuasively.
• A coachable attitude and a hunger for feedback. You're eager to learn, grow, and constantly improve.

Our Investment in You:

During your first month at ServiceTitan, you'll experience:

• A comprehensive new hire orientation and SDR Enablement program designed for your success
• In-depth training on:
  • Core SDR responsibilities
  • The trades industry landscape
  • Customer personas and ideal client profiles (ICP)
  • Our Tech Stack: Salesforce, Salesloft, Gong, ChiliPiper
• Integration with our dynamic SDR team and key stakeholders across departments
• Personalized development through:
  • One-on-one call review coaching sessions
  • Interactive role-playing exercises
  • Hands-on learning with your Manager and fellow team members
  • Clear, actionable feedback to develop and nurture sales skills

Schedule: Our policy states that if you are within ~40 miles of a Hub office (Toronto), you will be required to go in office 1-2 days a week.

Note: When you submit your application for our Sales Development Representative (SDR) position, your resume will be considered for all available SDR opportunities across our organization. Our dedicated recruiting team reviews candidates for multiple sales verticals, ensuring your application receives maximum exposure to all our different teams and opportunities.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, we need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We're in this together.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

A Note on the Application & Hiring Process:

When you submit your application for the Sales Development Representative position, your candidacy will be considered for all available Sales Development Representative opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected hourly rate for this role for candidates residing in Canada is $26.72 CAD. This role is also eligible for a variable commission plan. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy.