Sales Desk Lead Hand

Sun Peaks Resort LLP; Sun Peaks; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading ski resort in Canada is looking for a full-time Sales Desk Lead Hand for the upcoming winter season. This role involves providing exceptional guest services and managing transactions related to ski lessons and lift tickets. The ideal candidate should have strong customer service skills and the ability to multitask in a fast-paced environment. Enjoy perks like seasonal lift passes and dining discounts while being part of a passionate team committed to delivering a memorable resort experience.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Access to Employee and Family Assistance Program

Dining discounts

Retail discounts

Friends and family rates at the Sun Peaks Grand Hotel

Qualifications

• Proficient use of spoken and written English is required.
• Experience in customer service is an asset.
• Ability to multi-task and work under tight timelines.
• Commitment to exceed guest expectations.

Responsibilities

• Manage transactions in a secure and accurate manner.
• Assist guests regarding lessons, lift tickets, and resort information.
• Manage daily sales and ensure all procedures are followed.
• Assist with training of staff as needed.

Skills

Proficient use of spoken and written English

Strong computer and cash handling skills

Excellent verbal and written communication skills

Dependable, reliable, and punctual team player

Previous customer/guest service experience

Knowledge of the regional area

Highly organized

Job description

Current job opportunities are posted here as they become available.

Do you love skiing or snowboarding? What about snowshoeing or fat biking? You can do all this and more in your free time as a part of our Guest Services team, working closely alongside Sports School. We are seeking to recruit Sales Desk Lead Hands full time for the upcoming Winter season. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information: $22.10 per hour

Physical Requirement: Light; work activities involve handling loads up to 10 kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Proficient use of spoken and written English.
• Strong computer and cash handling skills.
• Excellent verbal and written communication skills.
• Dependable, reliable, and punctual team player.
• Previous customer/guest service experience
• A good knowledge of the regional area and/or willingness to learn.
• Well organized with the ability to multi-task and work to tight timelines.
• Contact position for guests regarding lessons, lift tickets, and resort information via in-person, emails, and over the phone.
• Direct product marketing to guests.
• Preparing and fulfilling orders and contacting guests for resort lessons.
• Deals with guests in an efficient, courteous, respectful, and friendly manner.
• Demonstrates a commitment to exceed guest expectations.
• Manages all transactions in a secure and accurate manner.
• Highly organized and efficient in the workplace.
• Always follows company policies and procedures.
• Security and accountability for orders and payments.
• Balancing daily sales with computer reports.
• Ensure that a good example is always set for all guest services staff, keeping a positive work environment for everyone.
• Ensure email folders are up to date and tidy – emails waiting for information are being followed up with by the correct people/person.
• Assist with training of staff as needed.
• Check the weekly communication is reviewed by all employees and bring any new information to Supervisors to be added.
• Responsible for making sure opening and closing procedures are complete, as well as checking orders are fulfilled at the end of each day.
• Ensure breaks and lunches are covered.
• Perform all other duties as required by Supervisors or Managers of the Guest Services department.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.