Sales / Customer Support Executive

Pathway Communications; Trent Hills, Alnwick/Haldimand, Caledonia, Hamilton; Remote; CAD 80,000 - 100,000; Part time

Job summary

A telecommunications firm is seeking an Independent Contractor to engage clients and ensure their success. The role involves understanding customer requirements, serving as their primary contact, and maintaining updated market product knowledge. Strong communication and problem-solving skills are essential. The position is offered remotely within Ontario, Canada, and pays $18 per hour.

Qualifications

• Ability to explain technical telecom solutions to non-technical clients.
• Customer-first mindset.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Work closely with the client’s sales team to understand customer requirements.
• Serve as the first point of contact for customer inquiries.
• Maintain up-to-date knowledge of the client’s product portfolio.

Skills

Strong communication skills

Presentation skills

Interpersonal skills

Problem-solving abilities

Multi-tasking

Tools

CRM systems

Microsoft Office (Excel, PowerPoint, Word)

Job description

Type of Employment

Independent Contractor

Location

Remote; Hamilton, Alnwick / Haldimand / Cramahe Township / Trent hills

Hourly Rate

$18 per hour

Key Responsibilities

• Client Engagement & Solutioning
  • Work closely with the client’s sales team to understand customer requirements and recommend suitable telecom solutions.
  • Prepare and deliver product presentations, demonstrations, and proposals tailored to prospective customers.
  • Assist in responding to customer queries with timely and accurate information.
  • Collaborate with the client’s technical teams to ensure the feasibility and customization of solutions.
• Customer Success & Service Delivery
  • Serve as the first point of contact for customer inquiries, requests, and issue resolution.
  • Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.
  • Track customer accounts, follow up on service requests, and ensure SLAs are met.
  • Handle escalations professionally, ensuring timely resolution and customer satisfaction.
  • Collect and relay customer feedback to improve service quality and solution offerings.
• Market & Product Knowledge
  • Maintain up-to-date knowledge of the client’s product portfolio, telecom technologies, and market trends.

Provide insights to sales and technical teams on emerging customer needs and competitive positioning.

Qualifications & Skills

• Strong communication, presentation, and interpersonal skills.
• Ability to explain technical telecom solutions to non-technical clients.
• Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint, Word).
• Customer-first mindset with proven problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.